Night Guest Experience Ambassador

Staycity Group; Greater London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Paid family leave (>1 year of service)

Flexible working patterns

Bonus scheme based on core values

Discounted overnight stays for you and

Job summary

Staycity Group is hiring a Night Reception Team Member to support guests and ensure a smooth overnight experience at our London properties. You will welcome guests, handle check-ins, and assist with inquiries while upholding Staycity standards.

We value excellent communication and a friendly manner. Training is provided, with opportunities for growth within a supportive hospitality team. This on-site role offers flexible patterns and a rewarding night-shift environment.

Qualifications

• Excellent communication and interpersonal skills are required.
• Previous experience in a similar property is helpful but not required; training provided.
• Prior experience using Opera is helpful but not required; training provided.

Responsibilities

• Be a Brand Ambassador and represent Staycity Group with enthusiasm.
• Create a positive first impression with guests through confident communication.

Skills

Customer service

Communication skills

Interpersonal skills

Tools

Opera

Job description

Staycity Group is hiring a Night Reception Team Member to support guests and ensure a smooth overnight experience at our London properties. You will welcome guests, handle check-ins, and assist with inquiries while upholding Staycity standards.

We value excellent communication and a friendly manner. Training is provided, with opportunities for growth within a supportive hospitality team. This on-site role offers flexible patterns and a rewarding night-shift environment.