Night Team Member (Reception)

Staycity Group; Greater London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Paid family leave (>1 year of service)

Flexible working patterns

Bonus scheme based on core values

Discounted overnight stays for you and

Job summary

Staycity Group is hiring a Night Reception Team Member to support guests and ensure a smooth overnight experience at our London properties. You will welcome guests, handle check-ins, and assist with inquiries while upholding Staycity standards.

We value excellent communication and a friendly manner. Training is provided, with opportunities for growth within a supportive hospitality team. This on-site role offers flexible patterns and a rewarding night-shift environment.

Qualifications

• Excellent communication and interpersonal skills are required.
• Previous experience in a similar property is helpful but not required; training provided.
• Prior experience using Opera is helpful but not required; training provided.

Responsibilities

• Be a Brand Ambassador and represent Staycity Group with enthusiasm.
• Create a positive first impression with guests through confident communication.

Skills

Customer service

Communication skills

Interpersonal skills

Tools

Opera

Job description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a Night Reception Team Member to help shape the Staycity guest journey.

Benefits:

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

We would love you to have:

• Previous experience working in a similar property is helpful but not a “must have” as full training will be provided
• Prior experience using Opera is helpful but not a “must have” as full training will be provided
• Excellent communication and interpersonal skills are required for this role.

What you can do for us:

• Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
• Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.

Join us and be part of the journey.