Guest Experience Associate - Part-Time Receptionist

Leonardo Hotel Management (UK) Limited; Stretton Baskerville; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training & clear路径

Job summary

Leonardo Hotels is seeking a Part time Receptionist 24hrs to warmly welcome guests, handle check-in and check-out, and contribute to memorable stays across the UK & Europe. You’ll answer calls, support guest requests, and collaborate with teams to maintain high service standards.

The role requires flexibility for evenings and weekends, a proactive attitude, and a friendly, collaborative approach to delivering consistent guest experiences while upholding hotel policies and safety procedures.

Qualifications

• Fully flexible able to work evenings and weekends.
• Genuine passion for delivering memorable moments to guests.
• Positive approach to changing service environments and priorities.
• Pro-active with a hands-on approach to delivering consistent results.
• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative.
• Friendly team player with the ability to work effectively and efficiently with others.
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues.
• Engaged with hotel initiatives to support the local community.

Responsibilities

• Offer exceptional guest care at all times
• Manage check-in and check-out processes, offering exceptional experiences to all arriving and departing guests
• Answer the telephone in a professional manner and appropriately action enquiries
• Collaborate with colleagues in other departments to elevate the overall guest experience consistently
• As the first point of contact manage guest complaints calmly and professionally; escalating to the Duty Manager as appropriate
• Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests
• Upsell room upgrades, breakfast and seasonal offers in adherence with departmental targets
• Follow safety and security protocols to protect guests with particular adherence to Key Security
• Utilise all relevant systems correctly to complete tasks in a timely manner
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
• Complete any other reasonable request made by a member of the management team or a supervisor

Job description

Leonardo Hotels is seeking a Part time Receptionist 24hrs to warmly welcome guests, handle check-in and check-out, and contribute to memorable stays across the UK & Europe. You’ll answer calls, support guest requests, and collaborate with teams to maintain high service standards.

The role requires flexibility for evenings and weekends, a proactive attitude, and a friendly, collaborative approach to delivering consistent guest experiences while upholding hotel policies and safety procedures.