Guest Experience Ambassador – Reception & Front Desk

Leonardo Hotel Management (UK) Limited; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

Leonardo Hotel Management (UK) Limited in Manchester is seeking a Receptionist to support the smooth running of the Front Office, greeting guests and managing check-in/out with 5-star service.

You’ll be the face of the hotel, offering local recommendations, coordinating with other departments, and upholding the company vision and values. Join a vibrant team with training and wellbeing initiatives for development.

Qualifications

• The ad emphasizes customer-focused service, courteous interactions and presenting the hotel to guests.

Responsibilities

• Organise all aspects of check-in and check-out processes.
• Act as the face of the hotel and greet guests with a warm, friendly manner.
• Provide guests with local recommendations and guidance for a great stay.
• Coordinate with other hotel departments to ensure memorable experiences.

Skills

Customer service

Courteous etiquette

Guest guidance

Organisational skills

Reliability

Job description

Leonardo Hotel Management (UK) Limited in Manchester is seeking a Receptionist to support the smooth running of the Front Office, greeting guests and managing check-in/out with 5-star service.

You’ll be the face of the hotel, offering local recommendations, coordinating with other departments, and upholding the company vision and values. Join a vibrant team with training and wellbeing initiatives for development.