Guest Experience Concierge — Front Desk & 5-Star Service

Leonardo Hotels; Tees Valley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Special hotel room rates across UK &欧洲

Recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing training programmes

Job summary

Leonardo Hotels is seeking a proactive Receptionist to support the smooth running of the Front Office. You will be the friendly face of the hotel, welcoming guests, assisting with check-in/check-out, and delivering the 5‑star level of service the brand is known for.

In this busy role you will share local recommendations, coordinate with team members and uphold professional standards. Training and progression opportunities are part of the offer, along with wellbeing initiatives and staff perks.

Qualifications

• Friendly and professional demeanour is essential.
• Ability to guide guests with local recommendations.
• Strong organizational and multi‑tasking abilities.
• Excellent communication and customer service.
• Willingness to participate in training and development.

Responsibilities

• Greet guests and manage check-in/check-out smoothly.
• Answer enquiries and provide local information.
• Collaborate with colleagues to ensure guest satisfaction.
• Maintain front desk appearance and handle administrative tasks.

Skills

Passion to make a difference

Courteous demeanor

Local city knowledge

Excellent organizational skills

Dependable and friendly

Job description

Leonardo Hotels is seeking a proactive Receptionist to support the smooth running of the Front Office. You will be the friendly face of the hotel, welcoming guests, assisting with check-in/check-out, and delivering the 5‑star level of service the brand is known for.

In this busy role you will share local recommendations, coordinate with team members and uphold professional standards. Training and progression opportunities are part of the offer, along with wellbeing initiatives and staff perks.