Guest Experience Ambassador: Front Desk & Star Hospitality

Leonardo Hotel Manchester Piccadilly; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition vouchers

Talent referral scheme

Thank You Week activities

Wellbeing Calendar

Ongoing training and progression paths

Job summary

Leonardo Hotel Manchester Piccadilly is seeking a Receptionist to support the smooth running of the Front Office and greet guests with a warm, professional welcome. You will handle check-in and check-out, answer inquiries, and help guests make the most of their stay in a busy, vibrant hotel environment.

You’ll be part of a friendly team, receive ongoing training, and have opportunities for progression within the Leonardo Hotels portfolio.

Responsibilities

• Organise all aspects of the check-in and check-out processes.
• Provide guests with a warm, five-star level of service.
• Act as an ambassador for Leonardo Hotel Manchester Piccadilly and the wider brand.

Job description

Leonardo Hotel Manchester Piccadilly is seeking a Receptionist to support the smooth running of the Front Office and greet guests with a warm, professional welcome. You will handle check-in and check-out, answer inquiries, and help guests make the most of their stay in a busy, vibrant hotel environment.

You’ll be part of a friendly team, receive ongoing training, and have opportunities for progression within the Leonardo Hotels portfolio.