Guest Experience Ambassador – Front Desk Receptionist

Leonardo Hotel Sheffield; Sheffield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

Leonardo Hotel Sheffield is seeking a Receptionist to support the smooth operation of the Front Office and help deliver memorable guest experiences. You will be the first point of contact, greeting guests with warmth and professionalism while handling check-in/check-out efficiently.

As a front-line ambassador to the Leonardo Hotels estate, you will collaborate with other departments, provide local recommendations, and uphold the hotel’s service standards.

Qualifications

• Be courteous to guests and colleagues at all times.
• Top-notch organisational skills.
• Use knowledge to offer guidance and local recommendations for a great stay.

Responsibilities

• Organise all aspects of check-in and check-out processes.
• Act as an ambassador for the hotel and Leonardo Hotels.
• Collaborate with other departments to deliver 5-star guest experiences.

Skills

Courteous demeanor

Excellent organizational skills

Friendly, welcoming personality

Local recommendations knowledge

Job description

Leonardo Hotel Sheffield is seeking a Receptionist to support the smooth operation of the Front Office and help deliver memorable guest experiences. You will be the first point of contact, greeting guests with warmth and professionalism while handling check-in/check-out efficiently.

As a front-line ambassador to the Leonardo Hotels estate, you will collaborate with other departments, provide local recommendations, and uphold the hotel’s service standards.