Guest Experience Ambassador - Front Desk Service

DoubleTree by Hilton Hotel Hotel Toronto Airport West; Stratford-upon-Avon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership

Staff discounts across QHotels

Family & Friends discounts in hotels

Job summary

DoubleTree by Hilton Stratford-upon-Avon hotel is seeking a friendly front-of-house host to welcome guests on arrival, check them in, and manage payments with a courteous, professional approach. The role centers on delivering outstanding service within a busy hotel environment.

You will handle guest inquiries and complaints promptly, multitask across reception and administrative duties, and contribute to a positive guest experience through teamwork and reliability.

Qualifications

• Passion for customer service.
• Experience in a customer facing role.
• Conflict resolution experience.
• Ability to work under pressure and multi-task.
• Strong time management and organisational skills.

Responsibilities

• Greet guests on arrival, assign rooms, and handle payments.
• Perform general administrative duties at the front desk.
• Deal with guest enquiries and complaints in a friendly, professional manner.
• Ensure guest satisfaction throughout their stay.

Skills

Customer service

Customer facing

Conflict resolution

Time management

Organisational skills

Job description

DoubleTree by Hilton Stratford-upon-Avon hotel is seeking a friendly front-of-house host to welcome guests on arrival, check them in, and manage payments with a courteous, professional approach. The role centers on delivering outstanding service within a busy hotel environment.

You will handle guest inquiries and complaints promptly, multitask across reception and administrative duties, and contribute to a positive guest experience through teamwork and reliability.