Guest Experience Ambassador

Baxterstorey Uk; Ledston; Presencial; GBP 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday entitlement 28 days incl bank

Birthday leave

Volunteer days

Grandparent leave

Maternity leave 24 weeks

Career development

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance

Cycle to work

Descripción de la vacante

Baxterstorey is seeking a friendly and efficient Guest Service Ambassador to join our team in Leeds, United Kingdom. You will play a crucial role in delivering exceptional customer service and maintaining high standards of cleanliness in our food service operations.

The role requires experience in admin, reception, and event bookings; handling orders and cash; and a passion for hospitality. You will greet customers, assist with dining, and support events while following food safety guidelines.

Formación

• Excellent customer service skills with a friendly and supportive demeanour
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Basic numeracy skills for handling cash and processing transactions
• Knowledge of food and beverage service techniques
• Understanding of food safety and hygiene practices
• Ability to work flexible hours, including evenings and weekends
• Physical stamina to stand for extended periods and lift moderate weights
• Previous experience in hospitality or food service is desirable but not essential
• Enthusiasm for delivering high-quality service and creating positive customer experiences

Responsabilidades

• Experience in admin, reception, and event bookings
• Greet and assist customers in a warm and welcoming manner
• Take and process food and beverage orders accurately and efficiently
• Serve meals and refreshments to customers, ensuring presentation meets our high standards
• Handle cash and card transactions, maintaining accurate records
• Clean and sanitise dining areas, kitchen equipment, and utensils
• Restock supplies and assist in inventory management
• Collaborate with kitchen staff to ensure smooth service delivery
• Adhere to food safety and hygiene regulations at all times
• Respond promptly to customer queries and concerns, escalating issues when necessary
• Assist in setting up and breaking down for events or functions as required

Conocimientos

Customer service

Communication

Cash handling

Hospitality experience

Flexibility

Teamwork

Food service basics

Descripción del empleo

Baxterstorey is seeking a friendly and efficient Guest Service Ambassador to join our team in Leeds, United Kingdom. You will play a crucial role in delivering exceptional customer service and maintaining high standards of cleanliness in our food service operations.

The role requires experience in admin, reception, and event bookings; handling orders and cash; and a passion for hospitality. You will greet customers, assist with dining, and support events while following food safety guidelines.