Guest Experience Host (Hospitality Assistant)

BaxterStorey UK; Reading; On-site; GBP 16,000 - 17,000; Part time

Benefits offered by this job

Holidays

Birthday holiday

Volunteer days

Grandparent leave

Maternity leave

Career leave

Wedding leave

Free meals

Development training

Pension

Perkbox discounts

Wellbeing hub

Assistance programme

Cycle to work

Job summary

BaxterStorey in Reading, United Kingdom, is hiring a Hospitality Assistant to join our team. You will deliver warm, friendly service in a fast paced environment, assisting with food and beverage service, taking orders, and maintaining clean and organised spaces.

This part-time role is 24 hours per week Monday to Thursday, offering a supportive, inclusive team and development opportunities within our hospitality division.

Qualifications

• Proven customer service experience in hospitality or similar environment.
• Strong people skills and ability to communicate with guests and colleagues.
• Excellent attention to detail and commitment to high standards.
• Ability to work efficiently in a fast-paced, pressurised environment.
• Flexibility to work varied shift patterns, including evenings and weekends.
• Reliable time keeping and a professional approach to work.
• Basic knowledge of food hygiene and health and safety practices.
• Ability to work collaboratively as part of a team.

Responsibilities

• Provide warm, welcoming customer service to guests, ensuring needs are met with professionalism and courtesy.
• Assist with food and beverage service, including taking orders, serving meals and drinks, and clearing tables.
• Maintain high standards of cleanliness and organisation throughout service areas.
• Support the preparation and presentation of food and beverages in accordance with company standards.
• Respond promptly and empathetically to guest requests and concerns, resolving issues where possible.
• Work collaboratively with team members to ensure smooth operations during service periods.
• Adhere to health, safety, and food hygiene regulations at all times.
• Assist with stock management, restocking supplies, and maintaining inventory as required.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Flexible scheduling

Health & safety knowledge

Job description

BaxterStorey in Reading, United Kingdom, is hiring a Hospitality Assistant to join our team. You will deliver warm, friendly service in a fast paced environment, assisting with food and beverage service, taking orders, and maintaining clean and organised spaces.

This part-time role is 24 hours per week Monday to Thursday, offering a supportive, inclusive team and development opportunities within our hospitality division.