Hospitality Assistant — Guest Experience & Growth

BaxterStorey; Cambridge; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

28 Days holiday including bank

Birthday off

24 weeks enhanced maternity leave

Secondary carer leave

Wedding/commitment day leave

Free meals on shift

Pension and life insurance

Discounts on PerkBox app

Cycle to work scheme

Employee assistance programme

Job summary

BaxterStorey in Cambridge, United Kingdom, is seeking a Hospitality Assistant to join our team and deliver exceptional guest experiences. You will work with colleagues to ensure smooth operations and uphold the highest standards of service and professionalism.

The role emphasizes friendly, efficient service, reception support, and collaboration across departments to meet guest needs while maintaining a welcoming environment.

Qualifications

• Minimum 1 year's experience in a hospitality or customer-facing role.
• Excellent communication skills with guests and colleagues.
• Strong commitment to delivering exceptional customer service.
• Ability to work well under pressure while staying composed.

Responsibilities

• Provide outstanding customer service to guests and welcome them warmly.
• Assist with reception duties and manage enquiries about facilities and services.
• Maintain clean, organized communal areas and handle guest requests professionally.
• Support induction and training activities for new team members where appropriate.

Skills

Hospitality experience

Excellent communication skills

Team player

Customer service

Organizational skills

Job description

BaxterStorey in Cambridge, United Kingdom, is seeking a Hospitality Assistant to join our team and deliver exceptional guest experiences. You will work with colleagues to ensure smooth operations and uphold the highest standards of service and professionalism.

The role emphasizes friendly, efficient service, reception support, and collaboration across departments to meet guest needs while maintaining a welcoming environment.