Guest Experience Associate

WSH Group; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

28 days holiday + bank holidays

Birthday off

Enhanced maternity leave (24 weeks)

Wedding/commitment day leave

Training & development

Apprenticeships opportunities

Perkbox discounts

Employee assistance programme

Job summary

BaxterStorey in the United Kingdom is seeking a General Assistant to deliver hospitality excellence and ensure guests have memorable experiences. You will be part of a collaborative team, serving food and beverages with professionalism while upholding hygiene standards.

We invest in your development with ongoing training and offer a supportive environment that values inclusion and work-life balance. Great for those who are passionate about hospitality and guest satisfaction.

Qualifications

• Passion for food and customer service.
• Collaborative and inclusive team mindset.
• Solution-oriented approach to challenges.
• Previous food service experience is a plus.
• Some knowledge of food safety practices.
• Align with BaxterStorey core values.

Responsibilities

• Serve food and beverages to guests in a friendly and professional manner.
• Provide excellent service by being attentive to guests’ needs at every point on their journey.
• Collaborate with colleagues to ensure smooth operations and an inclusive work environment.
• Comply with health and safety regulations and site guidelines.
• Maintain cleanliness and hygiene in kitchen and dining areas.

Skills

Food passion

Customer service

Teamwork

Problem solving

Food safety

Core values

Job description

BaxterStorey in the United Kingdom is seeking a General Assistant to deliver hospitality excellence and ensure guests have memorable experiences. You will be part of a collaborative team, serving food and beverages with professionalism while upholding hygiene standards.

We invest in your development with ongoing training and offer a supportive environment that values inclusion and work-life balance. Great for those who are passionate about hospitality and guest satisfaction.