Guest Experience Specialist

Baxterstorey Uk; Motherwell; On-site; GBP 18,000 - 26,000; Full time

Job summary

BaxterStorey is seeking hospitality staff in the United Kingdom to deliver friendly service and assist guests throughout their dining experience.

The role emphasizes teamwork, adherence to safety regulations, and maintaining cleanliness in kitchen and dining areas. If you are flexible to work evenings and weekends, you may be the right fit for our team.

Join BaxterStorey to contribute to a welcoming environment and build a career in hospitality with opportunities for growth and development.

Qualifications

• Excellent customer service skills with a friendly and supportive attitude.
• Strong verbal and written communication abilities.
• Proven ability to multi-task and work efficiently in a fast-paced environment.
• Basic computer skills, including proficiency in point-of-sale systems.
• Accurate cash handling and basic math skills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Previous experience in hospitality or customer service preferred.
• Food safety certification a plus.
• Must be eligible to work in the United Kingdom.
• Valid driver license and own car preferable.

Responsibilities

• Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas

Skills

Customer service

Communication

Multi-tasking

POS systems

Cash handling

Shift flexibility

Hospitality experience

Food safety

UK eligibility

Driver license

Job description

BaxterStorey is seeking hospitality staff in the United Kingdom to deliver friendly service and assist guests throughout their dining experience.

The role emphasizes teamwork, adherence to safety regulations, and maintaining cleanliness in kitchen and dining areas. If you are flexible to work evenings and weekends, you may be the right fit for our team.

Join BaxterStorey to contribute to a welcoming environment and build a career in hospitality with opportunities for growth and development.