Guest Experience & Accommodations Lead

DGWGO Limited; Fleet; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

DGWGO Limited is seeking an Accommodation Manager to lead the guest journey from booking through check-out. You will ensure a seamless, welcoming stay while maintaining high standards across the portfolio.

Responsibilities include managing bookings, payments, and guest communications, plus developing systems for reception and housekeeping to support smooth operations and occupancy optimisation.

Qualifications

• Strong leadership and team management experience.
• Organised, proactive and detail-focused.
• Excellent communication and people skills.
• Confident with customers, colleagues and suppliers.
• Proficient with booking systems and general software.

Responsibilities

• Oversee full guest journey from enquiry to post-stay follow-up.
• Manage bookings via telephone, email and face-to-face.
• Ensure accurate, efficient and professional handling of bookings and payments.
• Maintain high standards and guest experience across properties.
• Develop and maintain systems for reception and housekeeping teams.
• Monitor occupancy and identify opportunities to increase bookings.

Skills

Strong team leadership

Self-driven

Highly organised

Attention to detail

Excellent communication

People skills

Customer service

Computer proficiency

Tools

Booking systems

Computers

Job description

DGWGO Limited is seeking an Accommodation Manager to lead the guest journey from booking through check-out. You will ensure a seamless, welcoming stay while maintaining high standards across the portfolio.

Responsibilities include managing bookings, payments, and guest communications, plus developing systems for reception and housekeeping to support smooth operations and occupancy optimisation.