Guest Experience & Accommodation Manager

Sun, Inc.; Uldale; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discount on holidays

Restaurant discounts

Life Insurance

Eye care voucher

Employee Assistance Programme

Discounted gym memberships

Referral schemes

Mortgage advice

Company pension scheme

Job summary

Park Holidays UK is seeking an Accommodation Manager to oversee the standards and operations of our accommodation services, ensuring cleanliness, safety and guest satisfaction. The role requires strong leadership, excellent communication, and a commitment to guest experiences.

You will lead pre-season preparations, manage the cleaning team, handle inventory and safety equipment, and coordinate with the Holiday Service team to maintain high operational standards for our hire fleet.

Qualifications

• Proven leadership and team management experience.
• Excellent communication and interpersonal abilities.
• Commitment to high standards of guest service.

Responsibilities

• Prioritise guest satisfaction with professional communication.
• Oversee pre-season preparations and winter close-down tasks.
• Train and monitor cleaning team to meet cleanliness and safety standards.
• Ensure Health & Safety and COSHH compliance and obtain risk assessments.
• Manage inventory, linen process, and safety equipment upkeep.
• Inspect accommodations for standards before guest check-in and address maintenance issues.

Skills

Leadership

Communication

Guest Services

Job description

Park Holidays UK is seeking an Accommodation Manager to oversee the standards and operations of our accommodation services, ensuring cleanliness, safety and guest satisfaction. The role requires strong leadership, excellent communication, and a commitment to guest experiences.

You will lead pre-season preparations, manage the cleaning team, handle inventory and safety equipment, and coordinate with the Holiday Service team to maintain high operational standards for our hire fleet.