Accommodation Team Lead — Guest Experience & Operations

Parkdean Resorts UK Limited; Porthcawl; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Parkdean Resorts UK Limited is seeking an Accommodation Manager to lead a dedicated team across our accommodation portfolio. You will oversee cleaning operations, ensure high standards of presentation, and deliver exceptional guest experiences with hands-on leadership and effective planning.

The role requires experience in managing teams, coordinating complex operations, and forecasting labour and resources.

Qualifications

• Experience in leading and developing teams within a hospitality/park environment.
• Ability to organise complex daily operations and coordinate multiple tasks.
• Forecasting labour and resources to meet peak times and events.
• Strong leadership style that supports diverse teams and driving performance.
• Willingness to perform hands-on cleaning duties when needed and access accommodation for checks.

Responsibilities

• Recruit, onboard and train Accommodation team members.
• Maintain high cleanliness and presentation standards across all accommodations.
• Structure teams, delegate roles, and set clear responsibilities.
• Provide coaching, 1-2-1s, and development plans for staff.
• Monitor performance and implement weekly action plans for improvements.
• Coordinate with Maintenance and Guest Experience teams for check-ins and repairs.

Skills

Team management

Operations coordination

Labour forecasting

Leadership

Hands-on cleaning

IT systems

Driving licence

Job description

Parkdean Resorts UK Limited is seeking an Accommodation Manager to lead a dedicated team across our accommodation portfolio. You will oversee cleaning operations, ensure high standards of presentation, and deliver exceptional guest experiences with hands-on leadership and effective planning.

The role requires experience in managing teams, coordinating complex operations, and forecasting labour and resources.