Accommodation Manager

DGWGO Limited; Fleet; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

DGWGO Limited is seeking an Accommodation Manager to lead the guest journey from booking through check-out. You will ensure a seamless, welcoming stay while maintaining high standards across the portfolio.

Responsibilities include managing bookings, payments, and guest communications, plus developing systems for reception and housekeeping to support smooth operations and occupancy optimisation.

Qualifications

• Strong leadership and team management experience.
• Organised, proactive and detail-focused.
• Excellent communication and people skills.
• Confident with customers, colleagues and suppliers.
• Proficient with booking systems and general software.

Responsibilities

• Oversee full guest journey from enquiry to post-stay follow-up.
• Manage bookings via telephone, email and face-to-face.
• Ensure accurate, efficient and professional handling of bookings and payments.
• Maintain high standards and guest experience across properties.
• Develop and maintain systems for reception and housekeeping teams.
• Monitor occupancy and identify opportunities to increase bookings.

Skills

Strong team leadership

Self-driven

Highly organised

Attention to detail

Excellent communication

People skills

Customer service

Computer proficiency

Tools

Booking systems

Computers

Job description

Accommodation Manager

Lead the guest experience from booking to check-out.

We are looking for an organised and motivated Accommodation Manager to take responsibility for the smooth and efficient running of our accommodation portfolio.

This is a varied and hands-on role where you will oversee the entire guest journey, from the first enquiry and booking through to check-out and post-stay follow-up. You will play a key role in maintaining high standards, maximising occupancy and ensuring our guests receive an exceptional experience.

The Role

Bookings & Guest Experience

Manage the full booking journey from initial enquiry through to post-stay follow-up.

Deal with bookings via telephone, email and face-to-face.

Ensure all bookings are handled accurately, efficiently and professionally.

Oversee customer payments and ensure these are managed effectively.

Ensure guests receive a seamless and welcoming experience throughout their stay.

Systems & Processes

Take responsibility for ensuring our booking system is fit for purpose and provides a seamless experience for both customers and colleagues.

Oversee all accommodation bookings and ensure information is accurate and up to date.

Develop and maintain effective systems and processes for the reception and housekeeping teams.

Ensure colleagues understand what needs to be done, when it needs to be completed and the standards expected.

Ensure compliance with relevant health and safety legislation and licensing requirements across the different property types.

Housekeeping & Property Standards

Work closely with the Head of Housekeeping to ensure all properties are cleaned, prepared and ready for guest arrival.

Support the housekeeping team when required.

Maintain consistently high standards across the accommodation portfolio.

Identify and resolve any issues promptly to ensure they do not affect the guest experience.

Occupancy & Promotions

Monitor, manage and maximise occupancy levels across the property portfolio.

Forecast periods of lower occupancy and proactively identify opportunities to increase bookings.

Manage promotions and special offers, ensuring discounting is used strategically and primarily outside core periods.

Develop and oversee a seamless process for managing discount vouchers and promotional bookings.

Team & Staff Responsibility

You will play an important role in leading and supporting the accommodation team, ensuring excellent communication and collaboration across the operation.

The Head of Housekeeping will report directly to you, and you will work closely with the housekeeping team to maintain consistently high standards.

What We’re Looking For

We are looking for someone who:

• Is a strong and confident team leader.
• Is self-driven, proactive and highly organised.
• Has excellent attention to detail and strives for high standards.
• Has excellent communication and people skills.
• Is confident dealing with customers, colleagues and suppliers.
• Is highly competent using computers, booking systems and a variety of software.
• Can manage multiple priorities and remain calm under pressure.
• Takes ownership and uses initiative to identify and solve problems.
• Has a genuine passion for hospitality and delivering an excellent guest experience.

Why Join Us

This is an exciting opportunity for someone who wants to take ownership of a busy and varied accommodation operation, lead a team and make a real difference to the experience we provide our guests.

If you are organised, motivated, commercially minded and passionate about delivering exceptional standards, we would love to hear from you.