Guest Experience & Accommodations Lead

Sun, Inc.; Chichester; On-site; GBP 23,000 - 28,000; Full time

Job summary

Park Holidays is seeking a detail-oriented Assistant Accommodation Manager to support our Accommodation Manager in delivering a seamless guest experience across our park. You will help lead a cleaning team, ensure rooms are spotless, well-maintained, and ready for guest check-in.

The role emphasizes strong organisational skills, effective communication, and a proactive approach to safety and paperwork, including COSHH compliance and routine inspections.

Qualifications

• Experience in hospitality or accommodation management preferred.
• Strong customer service and team-management abilities.
• Excellent organisational skills and attention to detail.
• Knowledge of health and safety regulations including COSHH.

Responsibilities

• Prioritise guest experience and maintain professional interactions.
• Greet guests professionally and represent the park positively.
• Meet and exceed guest service standards.
• Support and train cleaning team to high standards.
• Monitor cleaning quality and safety compliance.
• Ensure safety and maintenance checks prior to check-in.
• Manage housekeeping paperwork and inventory before guest check-in.
• Safeguard keys and maintain security processes.

Skills

Guest service

Team leadership

Organisational skills

Training & mentoring

Health & safety (COSHH)

Communication skills

Attention to detail

Job description

Park Holidays is seeking a detail-oriented Assistant Accommodation Manager to support our Accommodation Manager in delivering a seamless guest experience across our park. You will help lead a cleaning team, ensure rooms are spotless, well-maintained, and ready for guest check-in.

The role emphasizes strong organisational skills, effective communication, and a proactive approach to safety and paperwork, including COSHH compliance and routine inspections.