Assistant Accommodation Manager (Phaacmmgr)

Sun, Inc.; Chichester; On-site; GBP 23,000 - 28,000; Full time

Job summary

Park Holidays is seeking a detail-oriented Assistant Accommodation Manager to support our Accommodation Manager in delivering a seamless guest experience across our park. You will help lead a cleaning team, ensure rooms are spotless, well-maintained, and ready for guest check-in.

The role emphasizes strong organisational skills, effective communication, and a proactive approach to safety and paperwork, including COSHH compliance and routine inspections.

Qualifications

• Experience in hospitality or accommodation management preferred.
• Strong customer service and team-management abilities.
• Excellent organisational skills and attention to detail.
• Knowledge of health and safety regulations including COSHH.

Responsibilities

• Prioritise guest experience and maintain professional interactions.
• Greet guests professionally and represent the park positively.
• Meet and exceed guest service standards.
• Support and train cleaning team to high standards.
• Monitor cleaning quality and safety compliance.
• Ensure safety and maintenance checks prior to check-in.
• Manage housekeeping paperwork and inventory before guest check-in.
• Safeguard keys and maintain security processes.

Skills

Guest service

Team leadership

Organisational skills

Training & mentoring

Health & safety (COSHH)

Communication skills

Attention to detail

Job description

Overview

Park Holidays is looking for a detail-oriented and customer-focused Assistant Accommodation Manager to support our Accommodation Manager in ensuring a seamless guest experience. This role is ideal for someone passionate about hospitality, with strong organisational skills and the ability to lead and support a team. As the Assistant Accommodation Manager, you will play a key role in maintaining high standards of cleanliness and guest service, ensuring our accommodations are ready to provide an exceptional experience for every guest.

Job Duties

• Always prioritise the guest experience, ensuring that every interaction with guests is professional, courteous, and positive.
• Greet and communicate with guests in a professional and courteous manner, representing the park and company positively in all interactions with guests, visitors, and suppliers.
• Meet and aim to exceed company guest service standards, always striving to surpass guest expectations.
• Always maintain a presentable appearance, wearing the company uniform and name badge as provided.
• Attend relevant training courses and meetings as agreed with the Line Manager to stay updated on best practices and company standards.
• Assist the Accommodation Manager in supporting and training the cleaning team to meet the company's high standards.
• Monitor the standards of work performed by the cleaning team, ensuring all tasks are completed to the agreed company standard.
• Ensure the cleaning team complies with the company's Health & Safety standards, including COSHH training (for internal cleaning teams).
• Obtain relevant risk assessments and method statements from cleaning contractors and ensure compliance (for contract cleaners).
• Complete all relevant paperwork in accordance with company operating standards and legal requirements.
• Manage the key process, ensuring keys are always safeguarded and accounted for.
• Ensure all light bulbs, external steps, and ramps are checked and in working order prior to guest check-in, reporting any issues immediately to the maintenance team.
• Be accountable for ensuring all accommodations are checked using the cleaning checklist and meet the required standards before guest check-in.
• Ensure that any missing inventory items are replaced prior to guest check-in.
• Keep all housekeeping areas, including storage cupboards and linen rooms, clean, tidy, and well-organised in compliance with Health & Safety regulations.

Requirements

• Previous experience in a hospitality or accommodation management role is preferred, with a focus on guest service and team management.
• Strong customer service skills, with the ability to interact positively with guests and resolve issues effectively.
• Excellent organisational skills, with the ability to manage multiple tasks and priorities efficiently.
• Ability to lead and motivate a team, providing training and support to ensure high standards are maintained.
• Strong attention to detail, ensuring all accommodations and housekeeping areas meet the company's standards.
• Knowledge of Health & Safety regulations, including COSHH, with the ability to ensure compliance within the team.
• Excellent communication skills, both written and verbal, with the ability to complete paperwork accurately and interact effectively with different departments.