Holiday Park Accommodation Manager

Woodlake Trails; Wigton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holidays discount

Restaurant discounts

Life Insurance

Eye care voucher

Employee assistance programme

Job summary

Park Holidays UK is looking for an Accommodation Manager to oversee the standards and operations of our accommodation services, ensuring cleanliness, safety, and guest satisfaction. You will lead the team during peak seasons and prepare for seasonal changes across the holiday fleet.

The role requires strong leadership, excellent communication, and a commitment to high guest service. DBS check is required, with duties spanning cleaning oversight, inventory, and staff scheduling.

Qualifications

• Proven experience in a similar role within the hospitality or accommodation sector.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Commitment to delivering high standards of guest service.
• Knowledge of Health & Safety and COSHH regulations.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Flexibility to work during peak season and manage off-season preparations.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check.

Responsibilities

• Prioritise guest satisfaction by always ensuring professional and courteous communication.
• Assist in pre-season preparations and winter close-down tasks, including setting up and securing accommodations, managing inventory, and completing necessary maintenance tasks.
• Train, support, and monitor the cleaning team to ensure they meet company standards of cleanliness and safety.
• Ensure the cleaning team complies with Health & Safety standards and COSHH regulations; obtain relevant risk assessments and method statements from contractors.
• Manage key handling, inventory management, and the upkeep of safety equipment such as smoke detectors and fire extinguishers.
• Ensure all accommodations are inspected and meet company standards before guest check-in, and that any maintenance issues are promptly reported and addressed.
• Oversee the linen process and ensure all housekeeping areas are kept clean, tidy, and well-organised in compliance with Health & Safety regulations.
• Oversee staffing levels, including recruitment, scheduling, and rota management, to ensure adequate coverage and operational efficiency.
• Monitor and maintain the cleanliness and condition of all accommodations, ensuring they meet company standards.
• Greet and communicate with guests professionally and courteously, delivering exceptional guest service.
• Lead pre-season preparations, including setting up the fleet, managing inventory deliveries, and ensuring all units are guest ready.
• Oversee winter closedown activities, ensuring all accommodations are properly secured, cleaned, and prepared for the off-season.
• Manage linen stock levels and the overall linen process to ensure efficient operation.
• Foster strong communication and collaboration with the Holiday Service team to maintain the highest operational standards for the hire fleet.
• Ensuring all keys are always safeguarded and accounted for.
• Clean and maintain holiday homes and communal areas to a high standard, ensuring that all areas are spotless and well-organised.

Skills

Leadership

Communication

Organisation

Health & Safety

COSHH

Hospitality experience

Job description

Park Holidays UK is looking for an Accommodation Manager to oversee the standards and operations of our accommodation services, ensuring cleanliness, safety, and guest satisfaction. You will lead the team during peak seasons and prepare for seasonal changes across the holiday fleet.

The role requires strong leadership, excellent communication, and a commitment to high guest service. DBS check is required, with duties spanning cleaning oversight, inventory, and staff scheduling.