Guest Communications Switchboard Specialist (Part-Time)

HLG-Front Office; Horley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent hotel organization located in Horley is seeking a part-time switchboard operator to provide exceptional customer service by managing incoming calls. The ideal candidate will possess strong communication skills and an ability to work efficiently under pressure. This position offers a competitive salary of £20,384 plus service charge, with opportunities for further career advancement within the growing hotel group. Excellent benefits include free meals on duty and generous holiday entitlement.

Benefits

Free meals on duty

Uniform offered and dry cleaned

Complimentary on-site parking while on duty

Discounted employee friends & family rates

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts

Life assurance scheme

Wage stream

Employee assistance programme

Employee recognition schemes

Long service recognition award

Qualifications

• Passion for delivering exceptional customer service.
• Experience in a similar role within a 4-star hotel is a significant advantage.
• Excellent standard of English.

Responsibilities

• Operating switchboard and answering incoming telephone calls.
• Transferring calls to the appropriate department.
• Taking down messages where necessary.

Skills

Customer service

Communication skills

Organisational skills

Calm and efficient

Job description

A prominent hotel organization located in Horley is seeking a part-time switchboard operator to provide exceptional customer service by managing incoming calls. The ideal candidate will possess strong communication skills and an ability to work efficiently under pressure. This position offers a competitive salary of £20,384 plus service charge, with opportunities for further career advancement within the growing hotel group. Excellent benefits include free meals on duty and generous holiday entitlement.