GSOC Operator

Mitie Group plc.; Greater London; On-site; GBP 32,000 - 45,000; Full time

Job summary

Mitie Group plc. operates Meta's Global Security Operations Centre (GSOC) across the EMEA region, delivering 24/7 monitoring, incident detection, and response to protect people, assets, and the brand.

The GSOC Operator serves as a central point for incident communications and supports both crisis and non-crisis situations. You will monitor alarms, CCTV, and access points, coordinate with officers and emergency services, log events, and keep leadership informed using established channels.

Qualifications

• Proven ability to monitor CCTV, alarms and access points to identify incidents.
• Strong communication skills for incident reporting and coordination.
• Experience working in or with a Security Operations Centre or similar environment.

Responsibilities

• Monitor alarms, CCTV, and access control to assess incidents.
• Coordinate with security officers and emergency services as required.
• Log events and equipment usage; maintain accurate records for audits.

Skills

Attention to detail

Crisis management

Security monitoring

Incident response

Communication skills

Teamwork

Multitasking

Verbal/written communication

Second language

Education

SIA CCTV licence (advantageous)

Experience in SOC or similar environment

Job description

The GSOC Operator is a key member of the Global Security Operations Centre, responsible for ensuring the safety and security of Meta's people, assets, and reputation across the EMEA region. This role requires 24/7 coverage and involves monitoring, analyzing, and responding to incidents that may impact business operations, employees, or the brand. The GSOC Operator acts as a central point for incident detection, response, and communication, supporting both crisis and non-crisis situations.

Responsibilities

• Monitor alarms, surveillance cameras, and video equipment (including fire, internal and perimeter doors, and duress alarms) to detect and assess incidents.
• Answer and respond to routine and emergency calls, providing assistance to employees and guests.
• Dispatch security officers, Emergency Response Teams (ERT), facilities, police, fire, and EMS personnel as required via telephone and radio.
• Proactively monitor and respond to all security and safety system alarms.
• Communicate incident information to leadership and key partners using established best practices and communication channels.
• Escalate complaints, unusual, or critical events immediately to the GSOC Lead Operator and Duty Shift Manager.
• Act as a liaison between all departments and the Physical Security department.
• Maintain accurate records of communications, events, equipment.
• Log all equipment and keys signed out and returned by security or other parties.
• Inform the Lead Operator or Duty Shift Manager promptly of any missing, damaged, or inoperative equipment or systems.
• Conduct open-source research to identify threats to people, assets, and reputation.
• Maintain awareness of regional political, economic, and security developments.
• Use multiple internal and external resources to gather and manage intelligence about events that may impact the business.
• Participate in position-related projects, with responsibilities ranging from consulting to project ownership.
• Maintain control of all GSOC equipment and ensure operational readiness at all times.

Advanced computer skills and proficiency in both hardware and software.

Skills

• Excellent verbal, written, and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently with minimal supervision and as part of a team.
• Effective multitasking and attention to detail; able to discern patterns in complex information.
• Calm, logical, and professional demeanor under pressure.
• Strong decision-making skills in both crisis and non-crisis situations.
• Ability to handle highly confidential information with discretion.
• Clear communication and guidance skills, especially during emergencies.
• Ability to work and communicate effectively with all levels of leadership.
• Second language skills are highly desirable.

Desirable Experience and Qualifications

• Experience working within a Security Operations Centre (SOC) or similar environment.
• Strong experience in the use of CCTV systems; SIA CCTV licence is advantageous.