GSOC Operator

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Mitie Cleaning & Hygiene Services is seeking a GSOC Operator to monitor alarms and CCTV, respond to incidents, and coordinate with leadership across the EMEA region. You will support crisis and non-crisis situations, dispatch teams, and maintain accurate incident records.

The role requires strong communication, analytical skills, and the ability to work independently and under pressure, with potential for second language functionality.

Qualifications

• Experience in a Security Operations Centre (SOC) or similar environment.
• Strong experience using CCTV systems; SIA CCTV licence is advantageous.

Responsibilities

• Monitor alarms, surveillance cameras, and video equipment to detect incidents.
• Answer routine and emergency calls, providing assistance to staff and visitors.
• Dispatch security officers, ERT, facilities, police, fire, and EMS as needed.
• Proactively monitor and respond to all security and safety alarms.
• Communicate incident information to leadership and partners via established channels.
• Escalate critical events to GSOC Lead Operator and Shift Manager immediately.
• Maintain records of communications, events, and equipment.
• Contribute to threat intelligence and regional security awareness.

Skills

Advanced computer skills

Verbal and written communication

Customer service

Analytical thinking

Independent work

Multitasking

Calm under pressure

Decision making

Discretion with confidential info

Clear guidance in emergencies

Team collaboration

Second language skills desirable

Education

SOC experience preferred

Tools

CCTV systems

Job description

Better places, thriving communities.

Better places, thriving communities.

The GSOC Operator is a key member of the Global Security Operations Centre, responsible for ensuring the safety and security of Meta's people, assets, and reputation across the EMEA region. This role requires 24/7 coverage and involves monitoring, analyzing, and responding to incidents that may impact business operations, employees, or the brand. The GSOC Operator acts as a central point for incident detection, response, and communication, supporting both crisis and non-crisis situations.

Responsibilities Include But Are Not Limited To

• Monitor alarms, surveillance cameras, and video equipment (including fire, internal and perimeter doors, and duress alarms) to detect and assess incidents.
• Answer and respond to routine and emergency calls, providing assistance to employees and guests.
• Dispatch security officers, Emergency Response Teams (ERT), facilities, police, fire, and EMS personnel as required via telephone and radio.
• Proactively monitor and respond to all security and safety system alarms.
• Communicate incident information to leadership and key partners using established best practices and communication channels.
• Escalate complaints, unusual, or critical events immediately to the GSOC Lead Operator and Duty Shift Manager.
• Act as a liaison between all departments and the Physical Security department.
• Maintain accurate records of communications, events, equipment.
• Log all equipment and keys signed out and returned by security or other parties.
• Inform the Lead Operator or Duty Shift Manager promptly of any missing, damaged, or inoperative equipment or systems.
• Conduct open-source research to identify threats to people, assets, and reputation.
• Maintain awareness of regional political, economic, and security developments.
• Use multiple internal and external resources to gather and manage intelligence about events that may impact the business.
• Participate in position-related projects, with responsibilities ranging from consulting to project ownership.
• Maintain control of all GSOC equipment and ensure operational readiness at all times.

Special Skills And Attributes Include

• Advanced computer skills and proficiency in both hardware and software.
• Excellent verbal, written, and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently with minimal supervision and as part of a team.
• Effective multitasking and attention to detail; able to discern patterns in complex information.
• Calm, logical, and professional demeanor under pressure.
• Strong decision-making skills in both crisis and non-crisis situations.
• Ability to handle highly confidential information with discretion.
• Clear communication and guidance skills, especially during emergencies.
• Ability to work and communicate effectively with all levels of leadership.
• Second language skills are highly desirable.

Desirable Experience And Qualifications

• Experience working within a Security Operations Centre (SOC) or similar environment.
• Strong experience in the use of CCTV systems; SIA CCTV licence is advantageous.

Why Join Us?

As a GSOC Operator, you will play a vital role in Meta's global security operations, contributing to the safety and resilience of our people and assets. You will have the opportunity to work in a dynamic, fast-paced environment, develop your skills, and make a real impact.

Note: This job description outlines the general nature and key features of the role. Additional duties may be assigned as required.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we will give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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