Growth & Retention Executive — B2B Campaigns

Smiths News plc; Swindon; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Company benefits including health plan

Job summary

Smiths News plc in Swindon is seeking a proactive Onshore Customer Experience role to support the Recycle vertical. You will back campaigns to grow the business while addressing customer dissatisfaction and implementing retention strategies.

Reporting to the Onshore Solutions Design & Delivery Manager, you will collaborate with the team, use MS Office tools, and contribute to delivering excellent customer experience in a fast-paced environment.

Qualifications

• Organised self-starter with strong listening and communication skills.
• Proven B2B telesales and retention skills with high conversion.
• Proficient in MS Office (Excel, Word, PowerPoint) and Teams.

Responsibilities

• Support Recycle vertical campaigns and grow the business.
• Manage customer dissatisfaction and drive retention efforts.

Skills

Telesales

Retention skills

Communication

Excel

Word

PowerPoint

Teams

Tools

Microsoft Office

Teams

Job description

Smiths News plc in Swindon is seeking a proactive Onshore Customer Experience role to support the Recycle vertical. You will back campaigns to grow the business while addressing customer dissatisfaction and implementing retention strategies.

Reporting to the Onshore Solutions Design & Delivery Manager, you will collaborate with the team, use MS Office tools, and contribute to delivering excellent customer experience in a fast-paced environment.