Customer Retention Executive

Smiths News; Swindon; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Health cash plan

Pension 5% match

25 days holiday

Training & Development

Sharesave Scheme

Cycle to work

Colleague referral scheme

Job summary

Smiths News is seeking a proactive professional to support the Recycle vertical within the Customer Experience Team in Swindon. You will help grow our business through retention-focused campaigns and effective handling of customer dissatisfaction, aiming to retain customers and improve satisfaction.

The role reports to the Onshore Solutions Design & Delivery Manager and requires strong communication skills, organisational ability, and proficiency in MS Office and Teams.

Qualifications

• Proven B2B telesales and retention skills with strong conversion rates.
• Organised and structured with good listening and communication skills.
• Ability to engage with customers and build rapport to promote services.

Responsibilities

• Support the Recycle vertical campaigns to grow the business and retain customers.
• Assist in managing customer dissatisfaction and identify retention opportunities.
• Report to the Onshore Solutions Design & Delivery Manager within the Customer Experience Team.

Skills

B2B telesales

Retention skills

Customer liaison

Excel

Word

PowerPoint

Teams

Tools

Excel

Word

PowerPoint

Teams

Job description

£26,800 to £30,000 per annum plus performance-based incentives

60% retention and 40% new business

Our reputation as the UK’s largest newspaper and magazine wholesaler speaks for itself. Every day, we serve more than 22,000 customers from 34 distribution centres across the country. Behind every nightly miracle is a team of dedicated people carrying out more roles than you realise – we’re the unseen force that delivers. So when we say we’re excited for what the future holds for our customers and colleagues, you can trust we’re as good as our word.

Reporting to the Onshore Solutions Design & Delivery Manager within the Customer Experience Team, this role will support the Recycle vertical. You will be supporting various campaigns to grow our business along side managing customer dissatisfaction and looking at ways to retain our customers .

What we can offer you

Not only do we offer free onsite parking and competitive salary but you’ll also have access to:

• Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
• 5% match pension
• 25 days holiday plus holiday buy scheme
• 24/7 E-Learning modules, Training and Development opportunities
• Sharesave Scheme, Cycle to work schemes, Health cash plan
• Colleague Assistance Programme & Colleague referral scheme

About you

• Organised individual that works in a structured manner with good listening and communication skills.
• Self motivated self starter and results driven with an ability to achieve targets set on production, quality along with sales conversion & retention success
• Proven B2B telesales and retention skills with excellent conversion rates in a fast-paced organisation
• Good understanding of excel, word, PowerPoint and working via Teams channels.
• The ability to engage with customers and build rapport to promote our new and existing services
• Excellent communication skills and ability to build relationships with potential customers and a wide range of internal stakeholders

Please note: you must have the right to work in the UK to be considered for this position.

A career with us is a career filled with people, pride, and passion. We rely on each other to get the job done, and we deliver what we say we will. Let’s see if we can rely on you, too.