Customer Retention Specialist

Smiths News; Swindon; Presencial; GBP 27 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Cash Plan

Pension 5% match

E-Learning modules (24/7)

Sharesave Scheme

Cycle to work

Resumo da oferta

Smiths News, the UK's largest newspaper and magazine wholesaler, is looking to reinforce its Customer Experience team. The role focuses on supporting campaigns to grow the business, retain customers and handle dissatisfaction to improve retention.

You will report to the Onshore Solutions Design & Delivery Manager and contribute to retention-led growth in the Recycle vertical, with ample opportunities for development and a competitive benefits package.

Qualificações

• Organised individual with structured work approach and good listening/communication skills.
• Self-motivated and results-driven with ability to hit targets related to production, quality, sales conversion and retention.
• Proven B2B telesales and retention skills with strong conversion rates in a fast-paced environment.
• Good working knowledge of Excel, Word, PowerPoint and Teams.
• Ability to engage with customers and build rapport to promote new and existing services.
• Excellent communication and relationship-building with internal stakeholders.

Responsabilidades

• Support campaigns to grow the business and drive retention of customers.
• Assist in managing customer dissatisfaction and identify ways to retain customers.
• Collaborate with the Onshore Solutions Design & Delivery Manager within the Customer Experience Team.

Conhecimentos

B2B telesales

Retention

Sales conversion

Communication

Relationship building

Target achievement

Organised

Microsoft Office

Ferramentas

Excel

Word

PowerPoint

Teams

Descrição da oferta de emprego

£26,800 to £30,000 per annum plus performance-based incentives

60% retention and 40% new business

Our reputation as the UK’s largest newspaper and magazine wholesaler speaks for itself. Every day, we serve more than 22,000 customers from 34 distribution centres across the country. Behind every nightly miracle is a team of dedicated people carrying out more roles than you realise – we’re the unseen force that delivers. So when we say we’re excited for what the future holds for our customers and colleagues, you can trust we’re as good as our word.

Reporting to the Onshore Solutions Design & Delivery Manager within the Customer Experience Team, this role will support the Recycle vertical. You will be supporting various campaigns to grow our business along side managing customer dissatisfaction and looking at ways to retain our customers .

What we can offer you

Not only do we offer free onsite parking and competitive salary but you’ll also have access to:

• Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
• 5% match pension
• 24/7 E-Learning modules, Training and Development opportunities
• Sharesave Scheme, Cycle to work schemes, Health cash plan

About you

• Organised individual that works in a structured manner with good listening and communication skills.
• Self motivated self starter and results driven with an ability to achieve targets set on production, quality along with sales conversion & retention success
• Proven B2B telesales and retention skills with excellent conversion rates in a fast-paced organisation
• Good understanding of excel, word, PowerPoint and working via Teams channels.
• The ability to engage with customers and build rapport to promote our new and existing services
• Excellent communication skills and ability to build relationships with potential customers and a wide range of internal stakeholders

Please note: you must have the right to work in the UK to be considered for this position.