Customer Growth and Retention Executive

Smiths News plc; Swindon; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Company benefits including health plan

Job summary

Smiths News plc in Swindon is seeking a proactive Onshore Customer Experience role to support the Recycle vertical. You will back campaigns to grow the business while addressing customer dissatisfaction and implementing retention strategies.

Reporting to the Onshore Solutions Design & Delivery Manager, you will collaborate with the team, use MS Office tools, and contribute to delivering excellent customer experience in a fast-paced environment.

Qualifications

• Organised self-starter with strong listening and communication skills.
• Proven B2B telesales and retention skills with high conversion.
• Proficient in MS Office (Excel, Word, PowerPoint) and Teams.

Responsibilities

• Support Recycle vertical campaigns and grow the business.
• Manage customer dissatisfaction and drive retention efforts.

Skills

Telesales

Retention skills

Communication

Excel

Word

PowerPoint

Teams

Tools

Microsoft Office

Teams

Job description

£26,800 to £30,000 per annum plus performance-based incentives

60% retention and 40% new business

Our reputation as the UK's largest newspaper and magazine wholesaler speaks for itself. Every day, we serve more than 22,000 customers from 34 distribution centres across the country. Behind every nightly miracle is a team of dedicated people carrying out more roles than you realise – we’re the unseen force that delivers. So when we say we’re excited for what the future holds for our customers and colleagues, you can trust we're as good as our word.

Reporting to the Onshore Solutions Design & Delivery Manager within the Customer Experience Team, this role will support the Recycle vertical. You will be supporting various campaigns to grow our business along side managing customer dissatisfaction and looking at ways to retain our customers .

What we can offer you

Not only do we offer free onsite parking and competitive salary but you’ll also have access to:

• Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
• 5% match pension
• 24/7 E-Learning modules, Training and Development opportunities
• Sharesave Scheme, Cycle to work schemes, Health cash plan

About you

• Organised individual that works in a structured manner with good listening and communication skills.
• Self motivated self starter and results driven with an ability to achieve targets set on production, quality along with sales conversion & retention success
• Proven B2B telesales and retention skills with excellent conversion rates in a fast-paced organisation
• Good understanding of excel, word, PowerPoint and working via Teams channels.
• The ability to engage with customers and build rapport to promote our new and existing services
• Excellent communication skills and ability to build relationships with potential customers and a wide range of internal stakeholders

Please note: you must have the right to work in the UK to be considered for this position.

A career with us is a career filled with people, pride, and passion. We rely on each other to get the job done, and we deliver what we say we will. Let’s see if we can rely on you, too.