Account Manager | SaaS ITSM | High Growth | £83K OTE

Bluebird; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Personal learning budget

Pension up to 8%

Enhanced parental leave

Private health options

Cycle-to-work scheme

Tech schemes

26 days holiday + birthday off

Generous sick leave

Volunteering days

Employee Assistance Program

Regular team perks

Job summary

A high-growth B2B SaaS company is seeking a growth-focused Account Manager to drive expansion and renewals across their existing customer portfolio in the UK. You will own a portfolio of about 100 customers, leading negotiations, running product demos, and managing customer relationships. The ideal candidate has 2-6 years of B2B SaaS account management experience, strong commercial acumen, and exceptional relationship-building skills. The company offers a hybrid working model and a range of benefits including a personal learning budget and enhanced parental leave.

Qualifications

• 2–6 years’ experience in B2B SaaS account management.
• Strong commercial mindset comfortable owning targets and revenue numbers.
• Highly organized CRM user with attention to detail and forecasting discipline.

Responsibilities

• Own a portfolio of ~100 existing customers, driving upsell, cross-sell, and expansion revenue.
• Lead renewals and price uplift negotiations, with full revenue ownership.
• Run product demos and uncover expansion opportunities across customer teams.
• Deliver regular customer calls, service reviews, and post-implementation support.

Skills

B2B SaaS account management

Relationship-building

CRM organization

Commercial mindset

Stakeholder management

Job description

If you love owning revenue, building long-term customer relationships, and turning happy customers into bigger ones, this is a role where your impact is visible fast.

We’re partnering with a high-growth B2B SaaS company (ITSM) with a strong UK footprint and a loyal customer base across mid-market organisations.

Led by a commercially experienced leadership team, they’re now looking for a growth-focused Account Manager to drive expansion and renewals across their existing customer portfolio in the UK.

What They’re Building

A market-leading SaaS platform that helps organisations run smarter, more efficient internal services, from IT and operations through to service delivery and automation.

Location

📌 UK (London preferred, Manchester considered)

🏢 Hybrid working model

What You’ll Do

• Own a portfolio of ~100 existing customers, driving upsell, cross-sell, and expansion revenue
• Lead renewals and price uplift negotiations, with full revenue ownership
• Run product demos and uncover expansion opportunities across customer teams
• Forecast accurately and manage the pipeline against clear expansion targets
• Act as the main point of contact across the customer lifecycle, onboarding to renewal
• Deliver regular customer calls, service reviews, and post-implementation support
• Collaborate closely with Marketing, Consultancy, Support, and Finance
• Support tenders, InfoSec questionnaires, and larger customer consultancy projects
• Commercial, structured, and revenue-driven with clear ownership and accountability
• Collaborative UK sales team with strong cross-functional support
• Stable SaaS business with long-term customers and high growth (specifically in the UK)

Must-Haves

• 2–6 years’ experience in B2B SaaS account management
• Strong commercial mindset comfortable owning targets and revenue numbers
• Confident running SaaS demos and commercial conversations
• Excellent relationship-building and stakeholder management skills
• Highly organised CRM user with attention to detail and forecasting discipline

Nice-to-Haves

• Mid-market SaaS experience
• Background managing renewals and expansion-heavy account books
• Exposure to service management, workflow, or operational software

Compensation

Benefits include

Hybrid working, personal learning budget, pension up to 8%, enhanced parental leave, private health options, cycle-to-work & tech schemes, 26 days holiday + birthday off, generous sick leave, volunteering days, EAP, and regular team perks.

Why Join?

This is a chance to own real revenue within an established SaaS business — not firefighting, not cold outbound, but building value inside accounts that already trust the product.

You’ll work with engaged customers, clear targets, and a leadership team that understands expansion-led growth.

If you want a role where relationships, commercial skill, and ownership actually matter — this one’s worth a conversation.