Growth-Focused Assistant Manager — Retail & Operations

Starbucks Corp.; London Borough of Richmond upon Thames; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Free drinks

Staff discounts

Training & development

Life assurance

Employee assistance programme

Job summary

Starbucks in London is seeking an Assistant Manager to lead store operations, deliver outstanding customer experiences and drive commercial results. You’ll own KPIs, manage partner performance and ensure safety, quality and brand standards across shifts.

You’ll coach teams, deploy rosters, analyse data to improve service and sales, and help launch new initiatives while nurturing a growth mindset and leadership development.

Qualifications

• Previous experience leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment.
• Champions Starbucks mission and values to create the Starbucks experience for customers and partners.
• Ability to translate metrics into actions while confidently managing people and operational priorities.
• Growth mindset with appetite for growing leadership career.

Responsibilities

• Lead shifts focused on delivering commercial results and world-class customer experience.
• Take ownership of KPIs including labour efficiency, waste reduction, and sales performance.
• Ensure shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observe partner performance, coach and provide feedback.

Skills

Team leadership

Customer service

Retail management

Data-driven decisions

Communication

Job description

Starbucks in London is seeking an Assistant Manager to lead store operations, deliver outstanding customer experiences and drive commercial results. You’ll own KPIs, manage partner performance and ensure safety, quality and brand standards across shifts.

You’ll coach teams, deploy rosters, analyse data to improve service and sales, and help launch new initiatives while nurturing a growth mindset and leadership development.