Groups Reservations Supervisor

Travel Trade Recruitment; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency in the UK is seeking a full-time Reservations Supervisor. In this on-site role, you will manage daily reservations, ensure customer satisfaction, and provide staff training. Ideal candidates will possess strong communication skills and experience in the travel industry is preferred. This position requires excellent organizational skills and the ability to thrive in a fast-paced environment.

Qualifications

• Strong skills in managing reservations and providing excellent customer service.
• Proven ability to train and mentor staff effectively.
• Excellent communication and organizational skills.

Responsibilities

• Manage day-to-day reservations and ensure customer satisfaction.
• Provide training to staff for improved performance.
• Maintain effective communication with clients and team members.

Skills

Reservations and Customer Service skills

Communication and Customer Satisfaction skills

Experience in training and mentoring staff

Excellent organizational and problem-solving skills

Ability to work in a fast-paced environment

Previous experience in the travel industry

Proficiency in a second language

Job description

This is a full-time on-site role for a Reservations Supervisor. The Reservations Supervisor will be responsible for managing day-to-day reservations, ensuring customer satisfaction, providing training to staff, and maintaining effective communication with clients and team members.

Qualifications

• Reservations and Customer Service skills
• Communication and Customer Satisfaction skills
• Experience in training and mentoring staff
• Excellent organizational and problem-solving skills
• Ability to work in a fast-paced environment
• Previous experience in the travel industry is a plus
• Proficiency in a second language is beneficial

• Ensuring a smooth confirmation of booking from go-ahead stage to the deadline, ensuring that a high standard of service is provided at all times.
• Handling each group from booking stage to confirmation to Sales/Operation team.
• Booking hotels within the required budgets.
• Mentoring team based overseas to deliver with the set deadline.