Groups Reservations Specialist | Excel & Opera Expert

The Cumberland; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Wage Stream

Discounts & Perks

Refer a Friend

Interest-Free Loans

On-Site Mental Health Support

Be Well Platform

Gym Discounts & Cycle to Work

Recognition & Community

Job summary

The Cumberland is seeking a Groups Administrator to manage group reservations from contract signing through to on-site delivery across our London hotels, ensuring seamless operations and the highest standard of service for clients.

You will maintain strong communication, coordinate with sales, events, and venues, and use Excel, Opera PMS and Opera Sales & Catering to plan, track and fulfil group bookings while upholding our bold, adaptable and real values.

Qualifications

• Strong communication skills and a focus on customer service.
• Courteous, professional demeanor with high standards of service.
• Detail-oriented with ability to uphold brand standards and exceed client expectations.

Responsibilities

• Manage group reservations from contract signing to on-site delivery across London hotels.
• Coordinate with sales, events and operations to plan, track and fulfil group bookings.
• Utilise Excel, Opera PMS and Opera Sales & Catering to ensure accurate planning and delivery.

Skills

Communication

Customer service

Attention to detail

Team collaboration

Adaptability

Tools

Excel

Opera PMS

Opera Sales & Catering

Microsoft Office

Job description

The Cumberland is seeking a Groups Administrator to manage group reservations from contract signing through to on-site delivery across our London hotels, ensuring seamless operations and the highest standard of service for clients.

You will maintain strong communication, coordinate with sales, events, and venues, and use Excel, Opera PMS and Opera Sales & Catering to plan, track and fulfil group bookings while upholding our bold, adaptable and real values.