Groups Reservations Specialist (Cross-Property Flexible)

Clermont Hotel Group; Greater London; On-site; GBP 29,000 - 38,000; Full time

Job summary

The Cumberland, part of Clermont Hotel Group, invites applications for a Groups Administrator role to manage group reservations from contract signing through to delivery ahead of arrival at our hotels. You will liaise with clients to anticipate needs and ensure a seamless hospitality experience, briefing the operations team for smooth arrivals across locations within the group.

This floating position offers variety across hotels and locations, requiring flexibility, teamwork and a proactive

Qualifications

• Strong communication skills with a focus on delivering outstanding customer service.
• Courteous and professional demeanor with a consistently high service standard.
• Detail-oriented with a commitment to upholding standards and exceeding client expectations.
• Positive and enthusiastic attitude, embodying bold, adaptable and real values.
• Results-driven mindset with focus on targets and budget goals.
• Proficiency in Excel, Opera PMS, Opera Sales & Catering, and Microsoft Office.
• Exceptional organizational skills to plan, prioritize and manage multiple tasks.
• Flexible and adaptable to change in a dynamic hospitality environment.
• Collaborative team player, ready to support colleagues.

Responsibilities

• Manage the group reservations process from contract signing to delivery prior to arrival.
• Liaise with clients to anticipate needs and ensure a seamless hospitality experience.
• Brief the operations team to ensure smooth management from arrival at the hotel.
• This floating role supports all Clermont hotels within the group, requiring flexibility across locations.

Job description

The Cumberland, part of Clermont Hotel Group, invites applications for a Groups Administrator role to manage group reservations from contract signing through to delivery ahead of arrival at our hotels. You will liaise with clients to anticipate needs and ensure a seamless hospitality experience, briefing the operations team for smooth arrivals across locations within the group.

This floating position offers variety across hotels and locations, requiring flexibility, teamwork and a proactive