Group Booking & Admin Coordinator – Luxury London Hotels

PPHE Hotel Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Work from home 1 day per week

30 days annual leave incl. bank HOL

Discounted hotel rates in Europe

F&B discounts

Benefit Hub discounts

Two free meals per day

Financial & mortgage advice

24/7 employee assistance programme

Wagestream access 40% of pay before

Vitality at work gym discounts

Free dry cleaning for workwear

Travel season ticket loan

Job summary

PPHE Hotel Group's London-based Sales team seeks a Groups Administration Executive to own contracted group bookings across art'otel Hoxton, art'otel Battersea Power Station and Holmes Hotel, from handover to post-departure billing.

You will coordinate with Sales, Revenue, Operations, Finance and Commission, maintain group blocks in Opera, ensure resumes are accurate, and actively identify upsell opportunities while delivering outstanding service to clients.

Qualifications

• Experience in hospitality group bookings and event planning.
• Strong organisational skills with attention to detail.
• Excellent communication and client-facing skills.

Responsibilities

• Take full ownership of contracted group bookings from handover to post-departure billing and reconciliation.
• Create, manage, and maintain group blocks in Opera with accurate details, billing, notes, and cut-off dates.
• Deliver exceptional service to clients during planning, in-house, and post-departure stages; build lasting relationships.

Skills

Group bookings management

Client relationship

Billing and reconciliation

Cross-functional coordination

Upselling opportunities

Communication skills

Tools

Opera PMS

Job description

PPHE Hotel Group's London-based Sales team seeks a Groups Administration Executive to own contracted group bookings across art'otel Hoxton, art'otel Battersea Power Station and Holmes Hotel, from handover to post-departure billing.

You will coordinate with Sales, Revenue, Operations, Finance and Commission, maintain group blocks in Opera, ensure resumes are accurate, and actively identify upsell opportunities while delivering outstanding service to clients.