Groups Reservations Administrator – Flexible, Across Hotels

The Cumberland; Greater London; On-site; GBP 17,000 - 24,000; Part time

Benefits offered by this job

Wage access

Discounts & perks

Refer a Friend

Interest-free loans

Mental health support

Gym discounts

Cycle to Work

Job summary

The Cumberland in London is seeking a Groups Administrator to support our hotels across the city. You will manage group reservations from contract signing to operational delivery, liaising with clients to anticipate needs and ensuring a seamless experience that reflects our commitment to exceptional hospitality.

You’ll brief the operations team to guarantee smooth arrivals at the property. This floating, fixed-term role requires flexibility to meet varying needs, delivering outstanding customer

Qualifications

• Experience in hospitality and customer service is preferred.
• Ability to manage multiple tasks with accuracy and courtesy.
• Strong communication and proactive problem-solving skills.
• Flexible, adaptable, and able to support across sites.

Responsibilities

• Manage group reservations from contract through delivery.
• Liaise with clients to anticipate needs and ensure a seamless experience.
• Brief operations team for smooth arrivals across hotels.
• Support all hotels within the group as a floating role.

Skills

Strong communication

Customer service

Detail-oriented

Positive and enthusiastic

Results-driven

Collaboration

Microsoft Office

Tools

Excel

Opera PMS

Opera Sales & Catering

Microsoft Office

Job description

The Cumberland in London is seeking a Groups Administrator to support our hotels across the city. You will manage group reservations from contract signing to operational delivery, liaising with clients to anticipate needs and ensuring a seamless experience that reflects our commitment to exceptional hospitality.

You’ll brief the operations team to guarantee smooth arrivals at the property. This floating, fixed-term role requires flexibility to meet varying needs, delivering outstanding customer