Groups & Reservations Planner – Flexible London Hotels

Clermont Hotel Group; Greater London; Vor Ort; GBP 32.000 - 45.000; Vollzeit

Benefits dieser Stelle

Pension

Healthcare schemes

Wage Stream on demand access

Discounts & Perks (retail, dining, and

Hotel discounts

Zusammenfassung

The Cumberland, part of Clermont Hotel Group, is seeking a Groups Planner to manage group reservations from contract signing to arrival. You will liaise with clients to anticipate needs and ensure a seamless hospitality experience, briefing operations teams for smooth check-in across locations.

This floating role supports all Clermont hotels, demanding flexibility and a proactive, customer-focused approach in a busy London setting.

Qualifikationen

• Strong communication skills with a focus on delivering outstanding customer service.
• Courteous, professional demeanor and high standards of service.
• Detail-oriented with a commitment to meeting client expectations.
• Positive, proactive attitude aligned with bold, adaptable, real values.
• Results-driven with focus on targets and budget goals.
• Proficient in Excel, Opera PMS, and Opera Sales & Catering; solid MS Office skills.
• Excellent organizational skills; able to plan, multi-task and prioritize.
• Flexible and adaptable to changing hospitality needs; collaborative team player.

Aufgaben

• Manage group reservations planning from contract to delivery and arrival at hotels.
• Liaise with clients to anticipate needs and ensure a seamless experience.
• Brief operations teams to ensure smooth handover at arrival.
• This is a floating role supporting all hotels within the Clermont group.

Kenntnisse

Communication

Customer service

Detail orientation

Positive attitude

Results-driven

Excel

Opera PMS

Opera Sales & Catering

MS Office

Organization

Adaptability

Team collaboration

Tools

Excel

Opera PMS

Opera Sales & Catering

Jobbeschreibung

The Cumberland, part of Clermont Hotel Group, is seeking a Groups Planner to manage group reservations from contract signing to arrival. You will liaise with clients to anticipate needs and ensure a seamless hospitality experience, briefing operations teams for smooth check-in across locations.

This floating role supports all Clermont hotels, demanding flexibility and a proactive, customer-focused approach in a busy London setting.