Events & Hospitality Sales Support Specialist

PPHE Hotel Group; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hotel rate discounts

F&B discounts

Home office equipment provided

Wellbeing days

Wagestream pay access

Staff events

Job summary

PPHE Hotel Group is seeking a proactive Sales Office Administrator for the Groups, Meetings & Events team at the London regional office. You will support enquiries, bookings, contracts, and event administration, while managing Opera-based workflows and ensuring accurate data across internal systems.

You will liaise with clients over phone and email, prepare contracts and reports, and help maintain sales databases.

Qualifications

• Interest in sales and hospitality.
• Excellent organisational skills and attention to detail.
• Strong communication and client-facing confidence.
• Proactive, takes ownership of tasks.
• Experience in admin, customer service, hospitality, or sales support is beneficial.

Responsibilities

• Support Groups, Meetings & Events team with enquiries, bookings, contracts, and event administration.
• Manage enquiries through Opera and internal systems, keeping information accurate.
• Prepare contracts, invoices, reports and sales documentation.
• Provide excellent customer service over the phone and by email.
• Maintain key sales databases, reporting tools and team resources.
• Support online meeting room bookings and ensure company standards.

Skills

Sales enthusiasm

Organizational skills

Communication skills

Proactive attitude

Sales support experience

Opera proficiency

Tools

Opera

Job description

PPHE Hotel Group is seeking a proactive Sales Office Administrator for the Groups, Meetings & Events team at the London regional office. You will support enquiries, bookings, contracts, and event administration, while managing Opera-based workflows and ensuring accurate data across internal systems.

You will liaise with clients over phone and email, prepare contracts and reports, and help maintain sales databases.