Group Reservations Pro: Delivering Five‑Star Guest Experiences

The Celtic Collection; Caerleon; On-site; GBP 1,496,000 - 2,130,000; Full time

Benefits offered by this job

Discounts on food & beverage

Discounted hotel stays

NEST pension scheme

Wellbeing support

Job summary

The Celtic Collection in Newport is seeking a Group Reservations Agent to manage group bookings from enquiry to arrival, ensuring precise reservations and outstanding guest experiences. You will liaise with departments to coordinate group needs and support sales opportunities.

Ideal candidates have reservations/hospitality experience, superb communication skills, and strong attention to detail. Proficiency with Microsoft Office is expected; Opera/Delphi knowledge is a plus.

Qualifications

• Previous experience in reservations, hospitality, sales, or customer service.
• Excellent communication and relationship-building skills.
• Strong organisation skills with exceptional attention to detail.
• Experience using Microsoft Office, including Word and Excel.
• The ability to work accurately under pressure and to tight deadlines.
• A proactive approach to problem solving and delivering outstanding guest experiences.
• Knowledge of Opera, Delphi or group reservations systems is desirable.

Responsibilities

• Manage group bookings from enquiry to arrival, ensuring accuracy and exceptional guest service throughout.
• Liaise with internal departments to coordinate group requirements and seamless arrivals.
• Deliver a five-star service to tour operators and group organisers, providing prompt and professional support.
• Promote the facilities of the Celtic Manor Collection to maximise sales and revenue opportunities.
• Maintain accurate booking, contract and guest information across reservation systems.
• Coordinate VIP requirements, special requests and group arrivals with operational teams.
• Support departmental targets through effective administration, sales and upselling.
• Maintain excellent standards of communication, organisation and customer service.

Skills

Reservations experience

Communication skills

Organisational skills

MS Office

Work under pressure

Problem solving

Opera/Delphi/group systems

Tools

Excel

Job description

The Celtic Collection in Newport is seeking a Group Reservations Agent to manage group bookings from enquiry to arrival, ensuring precise reservations and outstanding guest experiences. You will liaise with departments to coordinate group needs and support sales opportunities.

Ideal candidates have reservations/hospitality experience, superb communication skills, and strong attention to detail. Proficiency with Microsoft Office is expected; Opera/Delphi knowledge is a plus.