Group Reservations Executive

DoubleTree by Hilton London Angel Kings Cross; City Of London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Meals provided on shift

Sales incentives and rewards

Discounted/free leisure facilities

Discounted hotel stays or free stays

Personal development opportunities

Fully funded apprenticeships

Annual holidays incl. bank holidays

Option to buy extra holidays

Job summary

DoubleTree by Hilton London Angel Kings Cross is seeking a Group Reservations Executive to convert inquiries into contracted business and respond to sales inquiries, developing future leads. You will identify opportunities, respond professionally to customers, and ensure reservations meet guest expectations with a focus on delivering outstanding service within a prestigious hotel group.

The role requires a passion for hospitality, excellent communication, and the ability to work collaboratively

Qualifications

• Personable and guest-focused attitude.
• Excellent communication over the phone and in writing.
• Able to multitask in a busy hotel environment.

Responsibilities

• Convert inquiries into contracted business quickly.
• Respond to sales inquiries to develop future leads.
• Identify sales leads and act on them.
• Respond to customers professionally, ensuring reservations are accurate and meet guest expectations.
• Provide prompt, efficient service while upholding brand standards.

Skills

Passionate and willingness to learn

Positive attitude and guest-focused

Friendly and caring

Team player

Professional telephone manner

Strong administration skills

Ambitious and hardworking

Good communication

Flexible to morning/afternoon/evening/

Grooming standards

Job description

DoubleTree by Hilton London Angel Kings Cross

United Kingdom

Job Description

Job Ref: AM15904

Branch: DoubleTree by Hilton London Angel Kings Cross

Location: DoubleTree by Hilton London Angel Kings Cross

Contract type: Permanent

Hours: Full Time

Posted date: 23/10/2026

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organisational skills
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Group Reservations Executive role for you for you, do you have you the skill set and experience to take on this role? then what’s stopping you?

Klarent Hospitality are recruiting for an Group Reservations Executive

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• Group Reservations Executive you will be able to convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate and act upon them
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

DoubleTree by Hilton London Angel Kings Cross is just steps from a variety of shops, specialty boutiques, restaurants and bars and is the ideal base from which to explore the city of London. Take a five-minute walk to Angel tube station or a fifteen-minute walk to Kings Cross and St. Pancras rail stations. Our Angel Kings Cross hotel is the perfect location to access London’s high-fashion stores, financial district and business design district. Visit the West End Theatre District and explore Islington’s local theatre scene including Wells Ballet and Theatre. Find unique souvenirs at Camden Market, or tour the Islington Museum. Watch a game at Emirates Stadium, home to Arsenal Football Club.