Group Reservations Agent

DoubleTree by Hilton London Angel Kings Cross; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel in London is looking for a Group Reservations Agent to handle inquiries and ensure excellent customer experiences. The role involves converting inquiries into business, responding to sales leads, and managing reservations with a high level of professionalism. The ideal candidate should possess strong communication and organizational skills, and have a positive attitude. This position offers great benefits, including competitive salary and various team incentives, as well as opportunities for personal development within an esteemed hospitality group.

Benefits

£250 cash incentives when referring a friend

Long service recognition cash bonus

Meals provided whilst on shift

Free Car Parking

Discounted hotel stays

Fully funded apprenticeships

Annual holiday entitlements

Qualifications

• Passionate and willing to learn.
• Positive attitude and able to make guests smile.
• Strong administrative and organizational skills.

Responsibilities

• Convert inquiries into contracted business.
• Respond positively to sales inquiries.
• Ensure all reservations are completed accurately.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Job description

Job Ref: AM15111

Branch: DoubleTree by Hilton London Angel Kings Cross

Location: DoubleTree by Hilton London Angel Kings Cross

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Shift pattern: Monday - Friday

Hours per week: 40

Posted date: 28/01/2026

Closing date: 28/02/2026

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organisational skills
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Group Reservations Agent role for you for you, do you have you the skill set and experience to take on this role? then what’s stopping you?

Klarent Hospitality are recruiting for an Group Reservations Agent

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• Group Reservations Agent you will be able to convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate and act upon them
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

DoubleTree by Hilton London Angel Kings Cross is just steps from a variety of shops, specialty boutiques, restaurants and bars and is the ideal base from which to explore the city of London. Take a five-minute walk to Angel tube station or a fifteen-minute walk to Kings Cross and St. Pancras rail stations. Our Angel Kings Cross hotel is the perfect location to access London’s high-fashion stores, financial district and business design district. Visit the West End Theatre District and explore Islington’s local theatre scene including Wells Ballet and Theatre. Find unique souvenirs at Camden Market, or tour the Islington Museum. Watch a game at Emirates Stadium, home to Arsenal Football Club.