Group Payroll & HR Administrator

Exposure; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic HR consultancy in the United Kingdom is seeking a Payroll and HR Administrator to support the HR team with essential administration duties. In this role, you will manage payroll, handle HR queries, and oversee employee lifecycle processes, all while ensuring high-quality service and compliance. Ideal candidates will have experience in HR, strong stakeholder management skills, and a customer-first approach. This position is crucial in maintaining smooth operations and delivering exceptional HR services.

Qualifications

• Experience delivering Payroll and HR administration.
• Demonstrable experience providing high service levels quickly and accurately.
• High levels of discretion required.
• Knowledge in key HR management areas like engagement and performance.
• Ability to collate and present HR data.

Responsibilities

• Manage the HR query mailbox and escalate matters as needed.
• Oversee UK payroll administration ensuring accuracy.
• Handle Employee Lifecycle processes from onboarding to exit paperwork.
• Draft contracts and manage employee communications.
• Administer employee benefits and maintain records.

Skills

Payroll and HR administration

Customer service orientation

Attention to detail

Stakeholder management

Communication skills

Job description

The Team

The HR team sit at the heart of the Casbah group providing a full range of core HR services. The HR team provides seamless background procedural services, are there when needed with specialist advice and guidance and lead the conversation on strategic HR and roadmap delivery.

The HR team’s strategic priorities focus on creating an enviable workplace. An environment that emboldens, equips and inspires entrepreneurialism and allows us to connect often and meaningfully.

The Job

Reports to : Head of HR

The Payroll and HR Administrator supports the wider HR team and company by providing swift and accurate administration and processing, keeping everything running smoothly in the background. You will manage the HR mailbox, answering queries and helping colleagues with day to day issues.

You’ll be on the front line, helping and advising colleagues, so a ‘customer first’ approach will be vital. You will play a key role in HR’s ambition to build a reputation for speed, accuracy, knowledge, and ease to work with. You’ll manage the monthly payroll administration, ensuring accuracy when inputting changes and updates, building a key relationship with the Group Financial Controller.

You will be the Head of HR’s right-hand person, providing day to day and administrative support.

Key Areas of Responsibility

• Managing HR query mailbox – you will manage the busy HR mailbox, making sure all queries are dealt with swiftly in line with SLAs. You will be responsible for escalating any matters which need the attention of the Head of HR.
• Payroll and Pension Administration – Taking ownership of the UK payroll administration and processing, ensuring changes are actioned in a timely and accurate manner and that an auditable record of instructions are kept, answering any staff payroll queries.
• Management of Employee Lifecycle processes –including new starter and right to work checks along with exit paperwork and arrangements.
• Contracts and Communications – you will draft contracts, contract amendments, references, employee information and changes.
• Benefits Administration – managing access to our suite of employee benefits, including helping people understand the offering and getting them signed up.
• Holiday and Sickness records – monitoring recording of sickness, holidays and other types of leave across the group and promoting use of the HR plaform.
• Data and Records – maintenance of consistent, complete and compliant databases in line with local data security requirements.
• Recruitment Administration – supporting recruitment and selection through scheduling interviews, assessments and managing candidates.
• Reporting – providing regular and ad hoc information as requested by the Head of HR or wider agency.

Clients

Providing exceptional ‘customer first’ service to all internal customers.

Commercial

Working to agreed processes and proactively identifying opportunities to make processes more efficient.

Team

Work closely with the HR and the Front of House team to provide a seamless, end to end experience.

What Success Looks Like

• Consistently positive stakeholder feedback
• All processes discharged to a high quality, auditable standard
• 100% queries addressed or responded to within 24 hours
• Quality and completion of all data sources is >

99%

• Consistent achievement of deadlines and KPIs
• Achievement of development goals and continuous professional development.

You’ll Likely Need These Specialist Skills

• Experience delivering Payroll and HR administration
• Demonstrable experience delivering high levels of service quickly and accurately
• High levels of discretion
• Some knowledge in a number of key areas of HR management, eg talent, engagement and performance, reward and employee relations
• Collation and presentation of HR data

Everyone at Exposure Should Have

• Experience in a fast paced, entrepreneurial environment
• A flair for communication
• Attention to detail and tenacity in following up
• Great stakeholder management skills
• A great attitude
• Strong cultural interests