Group IT Infrastructure Manager

Southern Communications Limited; Dummer; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Buy holiday scheme

Employee Assistance Programme

Free onsite parking

Enhanced sick pay

Discounted vouchers

Gym membership discount

Annual salary review

Company mobile benefit

Referral bonus

Onsite canteen with free croissants

Job summary

Southern Communications Limited is recruiting a Group IT Infrastructure Manager to lead the internal IT infrastructure operations for SCG, ensuring secure, available, and high-performing services across the group. The role oversees cloud services, datacentres, email systems, backups, patching, and security governance.

You will drive incident response, change management, CAB governance, and vendor relationships while shaping IAM configurations and SLA definitions to meet business needs.

Qualifications

• Proven leadership and team management experience.
• Strong understanding of enterprise IT infrastructure (datacentres, cloud, network, email).
• Solid knowledge of IT service management principles and frameworks.
• Strong grasp of information security concepts and compliance (ISO27001, Cyber Essentials).
• Experience managing vendor and supplier relationships.

Responsibilities

• Oversee and be accountable for all infrastructure systems including cloud, datacentre, and email management.
• Manage backup, recovery, and disaster recovery operations.
• Lead infrastructure maintenance, upgrades and migrations.
• Ensure endpoint protection and patch management across the environment.
• Monitor performance to meet business requirements and service levels.
• Lead major incident resolution and appropriate escalation.
• Communicate with the business during incidents and outages.
• Oversee change control processes and CAB meetings.
• Manage ticket workload and priorities within the infrastructure team.
• Maintain relationships with IT vendors and suppliers.
• Ensure IAM services are configured and managed according to policy.

Skills

Leadership

Enterprise IT Infrastructure

IT Service Management

Information Security

Vendor Management

Job description

Group IT Infrastructure Manager

Location: Dummer, Basingstoke

Salary: £50,000 - £60,000

We are looking for a Group IT Infrastructure Manager to come on board and join our team in Dummer, Basingstoke. We are looking for someone to lead, manage and oversee the internal IT Infrastructure operations across SCG, ensuring that systems and services remain secure, available and performant.

Responsibilities:

• Overseeing and being accountable for all infrastructure systems including cloud service management, datacentre management, and email system management.
• Managing and maintaining backup and recovery operations.
• Overseeing infrastructure maintenance, system upgrades, and migrations.
• Ensuring infrastructure endpoint protection and patch management are maintained.
• Monitoring and ensuring infrastructure performance meets business requirements.
• Leading the technical resolution of major service outages (MSOs) and ensuring appropriate escalation.
• Communicating with the business during major incidents.
• Overseeing change request authoring and approval processes.
• Chairing or participating in Change Advisory Board (CAB) meetings to approve infrastructure changes.
• Managing ticket workload and priorities within the infrastructure team.
• Maintaining relationships with IT vendors and suppliers.
• Ensuring IT assets within the infrastructure domain are managed according to defined processes.
• Defining and managing Identity and Access Management (IAM) services configuration.
• Contributing to SLA definition and ensuring service levels are achieved.
• Ensuring network security through proper management of firewalls and security appliances.
• Supporting security incident response activities and security alert handling.
• Consulting on endpoint protection policies and EUC patch management.

Skills Required:

• Strong leadership and team management skills with excellent communication skills.
• A comprehensive understanding of enterprise IT infrastructure (datacentres, cloud services, network architecture, and email systems).
• Expertise in IT service management principles.
• Strong understanding of information security principles and compliance requirements (ISO27001, Cyber Essentials).
• Experience with vendor and supplier relationship management.

Benefits:

• 25 days holiday
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus
• Onsite canteen offering free croissants and freshly made soup

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities.

We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.