Grounds & Siting Manager — Lead, Optimize & Delight Guests

Haven Holidays; Beverley; On-site; GBP 35,000 - 48,000; Full time

Job summary

Haven Holidays is seeking a Grounds & Siting Manager to lead a dynamic facilities team across our scenic parks. You will drive grounds maintenance, caravan siting activities, budget control, and safety compliance while coaching and developing your team to deliver outstanding guest experiences.

This hands-on role requires strong leadership, excellent organisation, and a proactive approach to problem-solving in a fast-paced environment, with a flexible schedule to cover evenings, weekends, and

Qualifications

• Strong leadership and communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Skills

Leadership

Communication

Customer service

Problem solving

Health & safety

Organization

Multitasking

Budgeting

Job description

Haven Holidays is seeking a Grounds & Siting Manager to lead a dynamic facilities team across our scenic parks. You will drive grounds maintenance, caravan siting activities, budget control, and safety compliance while coaching and developing your team to deliver outstanding guest experiences.

This hands-on role requires strong leadership, excellent organisation, and a proactive approach to problem-solving in a fast-paced environment, with a flexible schedule to cover evenings, weekends, and