Grounds & Siting Manager

Haven; Grange-Over-Sands; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

50% off on-park dining

20% discounts Haven Holidays and in‑st

Free access to facilities

Job summary

Haven is seeking a proactive Grounds & Siting Manager to lead our facilities team and enhance the guest experience across our parks. You’ll oversee grounds maintenance and caravan siting, drive performance, and mentor staff to uphold high standards.

In this hands-on, full-time role you’ll manage budgets and schedules, ensure safety and compliance, resolve issues quickly, and push continuous improvement through teamwork and training.

Qualifications

• Proven leadership experience in grounds, gardens, or facilities management.
• Strong team mentoring, coaching, and performance review skills.
• Ability to manage budgets, resources, and schedules with attention to safety.

Responsibilities

• Lead, motivate, and support the team to deliver high-quality grounds maintenance and caravan siting.
• Enhance guest experience by addressing concerns and creating a welcoming atmosphere.
• Monitor performance, provide coaching, and conduct regular reviews.
• Oversee scheduling, budgeting, and resource allocation to maximise efficiency.
• Ensure compliance with health and safety regulations and company policies.
• Identify and resolve operational issues to keep day-to-day operations smooth.
• Support training and development to enable team growth and career progression.

Skills

Team Leadership

Guest Experience

Performance Management

Resource Management

Compliance & Safety

Problem Solving

Training & Development

Job description

Position: Grounds & Siting Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Grounds & Siting Manager! Step into a role where you’ll make a real impact on our guests experience and the beauty of our surroundings. As the Grounds & Siting Manager, you'll be at the heart of an energetic Facilities team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional grounds maintenance and caravan siting activity, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Head Groundsman, Garden & Grounds Manager, or a similar leadership position within facilities or maintenance.
• Strong leadership and communication skills.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Exceptional customer service and problem‑solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.