Grant and Loan Collection Officer

Scottish Government; Scarinish; On-site; GBP 25,000 - 30,000; Full time

Job summary

A public sector organization in Scotland is seeking a Grants and Loan Collection Officer to join their Customer Service Delivery team. The role offers the chance to develop communication skills while providing high-quality services to crofters and rural communities. Responsibilities include assisting with the assessment of applications under the Croft House Grant scheme and ensuring effective rental collection. Support towards a Level 2 SVQ in Business Administration is included, making this an excellent opportunity for career advancement.

Qualifications

• Strong communication skills with colleagues and customers.
• Excellent attention to detail for processing applications.
• Ability to work towards a Level 2 SVQ qualification.

Responsibilities

• Assist with assessment and processing of applications.
• Collect rental payments on the Scottish Ministers Crofting Estates.
• Provide high-quality service to crofters and rural communities.

Skills

Strong communication

Attention to detail

Customer service skills

Education

Level 2 SVQ in Business Administration

Job description

Job Overview

If you are a strong communicator with excellent attention to detail and are looking to develop your career while supporting key Scottish Government priorities, this could be the ideal role for you?

An exciting opportunity has arisen to join the Tiree area office of the Rural Payments and Inspections Division (RPID) as part of our Customer Service Delivery team where you will play an important part in helping deliver high-quality services to crofters and rural communities across Scotland.

As the Grants and Loan Collection Officer, you willl gain hands‑on experience assisting with the assessment and processing of applications and claims under the RPID administered Croft House Grant scheme, as well as other duties in relation to legacy housing loans, and rental collection on the Scottish Ministers Crofting Estates.

We work with a diverse range of crofters throughout the crofting counties of Scotland and strive to deliver excellent customer service to customers on a daily basis, you will therefore have the opportunity to develop your existing communication and customer service skills with both colleagues and customers.

Throughout your first 12 months, you will work towards a Level 2 SVQ in Business Administration. You will be supported by an internal assessor, who will work with you on a monthly basis to help you succeed.