Graduate Technical Support Engineer

Content Guru Limited; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Job summary

Content Guru in Bracknell is seeking graduates to join our Engineering Support team as Support Engineers. You will handle customer incidents from first report to resolution, delivering technical solutions and ensuring timely updates to customers.

This role offers a pathway to develop skills in a thriving tech environment at our head office. As a graduate, you will learn to troubleshoot complex issues, communicate clearly with technical and non-technical stakeholders, and contribute to delivering

Qualifications

• Bachelor's degree in STEM or Computer Science related subject.
• Strong ability to explain technical information to diverse audiences.
• Excellent problem solving abilities and technical aptitude.
• Proven experience delivering good customer service and clear communication.

Responsibilities

• Own incidents from initial report to resolution.
• Prioritise and categorize faults; escalate when needed.
• Deliver software or infrastructure updates.
• Follow troubleshooting guidelines to diagnose and resolve issues.
• Keep customers informed and build trust through effective communication.
• Provide excellent customer service at all times.

Skills

Communication

Customer Service

Troubleshooting

Technical Knowledge

Education

Bachelors in STEM

Job description

Content Guru in Bracknell is seeking graduates to join our Engineering Support team as Support Engineers. You will handle customer incidents from first report to resolution, delivering technical solutions and ensuring timely updates to customers.

This role offers a pathway to develop skills in a thriving tech environment at our head office. As a graduate, you will learn to troubleshoot complex issues, communicate clearly with technical and non-technical stakeholders, and contribute to delivering