Graduate Engineering Support Engineer

Content Guru Limited; Bracknell; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Graduate Assessment Day

Bracknell head office

Job summary

Content Guru is seeking STEM graduates to join our Engineering Support team in Bracknell. If you're a graduate keen to develop your career in a thriving technical environment, this is the role for you!

We look for exceptional communication, strong problem solving and a passion for technology. The position offers an on-site role at our Bracknell head office with the chance to participate in our Graduate Assessment Day on October 22.

Qualifications

• STEM or CS degree required or equivalent.
• Ability to communicate complex tech information clearly.
• Passion for technology and customer service focus.

Responsibilities

• Maintaining ownership of incidents from the initial customer report to resolution.
• Prioritising and categorising faults promptly and escalating when needed.
• Delivering software or infrastructure updates.
• Following troubleshooting guidelines to diagnose and resolve issues.
• Keeping customers informed and building trust through timely updates.
• Providing excellent customer service at all times.

Skills

Strong problem solving

Communication skills

Customer service experience

Technical ability

Technical communication

Education

Bachelor's degree in STEM or Computer Science related subject

Job description

Content Guru is seeking STEM graduates to join our Engineering Support team in Bracknell. If you're a graduate keen to develop your career in a thriving technical environment, this is the role for you!

We look for exceptional communication, strong problem solving and a passion for technology. The position offers an on-site role at our Bracknell head office with the chance to participate in our Graduate Assessment Day on October 22.