Engineering Support Graduate Assessment Day - 22/10

Content Guru Limited; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Job summary

Content Guru in Bracknell is seeking graduates to join our Engineering Support team as Support Engineers. You will handle customer incidents from first report to resolution, delivering technical solutions and ensuring timely updates to customers.

This role offers a pathway to develop skills in a thriving tech environment at our head office. As a graduate, you will learn to troubleshoot complex issues, communicate clearly with technical and non-technical stakeholders, and contribute to delivering

Qualifications

• Bachelor's degree in STEM or Computer Science related subject.
• Strong ability to explain technical information to diverse audiences.
• Excellent problem solving abilities and technical aptitude.
• Proven experience delivering good customer service and clear communication.

Responsibilities

• Own incidents from initial report to resolution.
• Prioritise and categorize faults; escalate when needed.
• Deliver software or infrastructure updates.
• Follow troubleshooting guidelines to diagnose and resolve issues.
• Keep customers informed and build trust through effective communication.
• Provide excellent customer service at all times.

Skills

Communication

Customer Service

Troubleshooting

Technical Knowledge

Education

Bachelors in STEM

Job description

Content Guru are thrilled to be hosting a Graduate Assessment Day here in our head office in Bracknell Berkshire on October 22nd, to find the best STEM graduates to join our Engineering Support team.

Content Guruis a leadingprovider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for...

We are looking for STEM graduates with a genuine passion for technology to join ourfantastic global Support team.

As a Support Engineer, you will deliver exceptional technical solutions to our customers from first call to resolution.

If you're a graduate keen to develop your career in a thriving technical environment, this is the role for you!

Location...

This role is based in our head office in Bracknell, Berkshire.

Key responsibilities of the role...

• Maintaining ownership of incidents from the initial customer report to resolution.
• Prioritising and categorising faults promptly, escalating to other teams in the business where necessary.
• Delivering software or infrastructure updates.
• Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.
• Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers.
• Providing excellent customer service at all times.

About you...

• Bachelors degree/equivalent in STEM or Computer Science related subject.
• Experience communicating technical information to a variety of technical and non-technical people.
• Highly technically able.
• Strong problem solving skills.
• Good experience of delivering customer service.
• Great spoken and written communication skills.

About the Company...

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution,storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.