Graduate Support Engineer – Customer-Focused Tech

Apex Elite; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology firm in Bracknell is seeking an entry-level Support Engineer to join their global support team. The ideal candidate will be a STEM graduate with excellent communication skills and a passion for technology. You will be responsible for delivering technical solutions to customers, ensuring resolution from first contact through to resolution. This full-time role requires office attendance three days a week.

Qualifications

• Must be a STEM graduate or have an equivalent qualification.
• Experience in delivering customer service is essential.
• Ability to communicate technical issues effectively to various audiences.

Responsibilities

• Maintain ownership of incidents from first report to resolution.
• Prioritize and categorize faults, escalating when necessary.
• Deliver software or infrastructure updates.
• Follow troubleshooting guidelines to resolve issues.
• Keep customers informed throughout the support process.

Skills

Technical communication

Customer service delivery

Technical troubleshooting

Relationship building

Education

Bachelor's degree in STEM or related field

Job description

A leading technology firm in Bracknell is seeking an entry-level Support Engineer to join their global support team. The ideal candidate will be a STEM graduate with excellent communication skills and a passion for technology. You will be responsible for delivering technical solutions to customers, ensuring resolution from first contact through to resolution. This full-time role requires office attendance three days a week.