Graduate Support Engineer – Customer-Focused Tech

Apex Elite; Bracknell; Vor Ort; GBP 25.000 - 35.000; Vollzeit

Zusammenfassung

A leading technology firm in Bracknell is seeking an entry-level Support Engineer to join their global support team. The ideal candidate will be a STEM graduate with excellent communication skills and a passion for technology. You will be responsible for delivering technical solutions to customers, ensuring resolution from first contact through to resolution. This full-time role requires office attendance three days a week.

Qualifikationen

• Must be a STEM graduate or have an equivalent qualification.
• Experience in delivering customer service is essential.
• Ability to communicate technical issues effectively to various audiences.

Aufgaben

• Maintain ownership of incidents from first report to resolution.
• Prioritize and categorize faults, escalating when necessary.
• Deliver software or infrastructure updates.
• Follow troubleshooting guidelines to resolve issues.
• Keep customers informed throughout the support process.

Kenntnisse

Technical communication

Customer service delivery

Technical troubleshooting

Relationship building

Ausbildung

Bachelor's degree in STEM or related field

Jobbeschreibung

A leading technology firm in Bracknell is seeking an entry-level Support Engineer to join their global support team. The ideal candidate will be a STEM graduate with excellent communication skills and a passion for technology. You will be responsible for delivering technical solutions to customers, ensuring resolution from first contact through to resolution. This full-time role requires office attendance three days a week.