Graduate Support Engineer

Redtech Recruitment Ltd.; New Alresford; On-site; GBP 30,000 - 40,000; Full time

Job summary

RedTech is seeking a Graduate Support Engineer to join a small, growing technology team in the North Uttlesford / Greater Cambridge area. You will support deployment and ongoing operation of products for customers, gaining hands-on experience across infrastructure, monitoring and technical support with training provided.

This role suits a new or recent STEM graduate who enjoys solving technical problems, learning new technologies and communicating with customers.

Qualifications

• 2:1 or above in STEM disciplines is preferred.

Responsibilities

• Support the rollout and deployment of technology to customers
• Help build and manage infrastructure supporting customer deployments
• Monitor performance and investigate technical issues
• Troubleshoot problems and support resolution
• Help customers understand and use the company’s products
• Work across multiple projects and take ownership of tasks
• Develop knowledge of the company’s technologies through training and experience

Skills

Communication skills

Customer interaction

Independent working

Willingness to learn

Organisational skills

UK driving licence

Education

2:1 or above in Computer Science, Mathematics, Physics, Engineering or STEM

A-levels AAB or international equivalent

Tools

AWS

Prometheus

Networking

Linux

Job description

A fantastic opportunity for a Graduate Support Engineer to join an innovative technology company, supporting the deployment and ongoing operation of its products for customers. Joining a small, growing team, you will gain hands‑on experience across infrastructure, monitoring and technical support, with training provided. This role would suit a new or recent STEM graduate who enjoys solving technical problems, learning new technologies and communicating with customers.

Due to the nature of some client projects, you must be willing and eligible to obtain DV Security Clearance. This generally requires a long‑term UK residency history (typically 10+ years) and the ability to pass government security vetting. You can join the team and work on other commercial projects while your clearance application is progressing.

Location: North Uttlesford / Greater Cambridge area, fully on‑site five days per week

Salary: £30,000 to £40,000 per annum

Requirements for Graduate Support Engineer:

• Our client values a top academic history, so is looking for a 2:1 or above in Computer Science, Mathematics, Physics, Engineering or another STEM subject, along with a minimum of AAB at A level, or international equivalent
  
• Excellent communication skills and confidence speaking with customers and external stakeholders
  
• Ability to work independently while contributing towards shared team objectives
  
• Ability and enthusiasm to learn new technologies quickly
  
• Strong organisational skills, with the ability to manage work across multiple projects
  
• A full UK driving licence, or a commitment to obtaining one within six months of starting
  
• Experience with AWS, Prometheus, computer networking or Linux would be beneficial, although prior experience with these technologies is not essential

Responsibilities for Graduate Support Engineer:

• Support the rollout and deployment of technology to customers
• Help build and manage infrastructure supporting customer deployments
• Monitor performance and investigate technical issues
• Troubleshoot problems and support their resolution
• Help customers understand and use the company’s products
• Work across multiple projects, taking ownership of tasks and collaborating with colleagues
• Develop your knowledge of the company’s technologies and products through training and practical experience

What this role offers:

• An excellent opportunity for a STEM graduate to develop practical skills across infrastructure, deployment and customer support
• Training in the company’s technologies and products, with enthusiasm to learn valued alongside existing experience
• The chance to join a small, growing team where you will gain responsibility and autonomy early in your career

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job board, full contact details are readily available on our website).

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Graduate Support Engineer North Uttlesford / Greater Cambridge Area, ESS, gb