Graduate Engineer

Apex Elite; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology firm in Bracknell is seeking an entry-level Support Engineer to join their global support team. The ideal candidate will be a STEM graduate with excellent communication skills and a passion for technology. You will be responsible for delivering technical solutions to customers, ensuring resolution from first contact through to resolution. This full-time role requires office attendance three days a week.

Qualifications

• Must be a STEM graduate or have an equivalent qualification.
• Experience in delivering customer service is essential.
• Ability to communicate technical issues effectively to various audiences.

Responsibilities

• Maintain ownership of incidents from first report to resolution.
• Prioritize and categorize faults, escalating when necessary.
• Deliver software or infrastructure updates.
• Follow troubleshooting guidelines to resolve issues.
• Keep customers informed throughout the support process.

Skills

Technical communication

Customer service delivery

Technical troubleshooting

Relationship building

Education

Bachelor's degree in STEM or related field

Job description

Overview

Support Engineer - Assessment Day 26th of September

Our client is looking for STEM graduates with a genuine passion for technology to join their global Support team. As a Support Engineer, you will deliver exceptional technical solutions to the customers from first call to resolution.

All shortlisted candidates will be invited to an Assessment Day on the 26th of September at our client's offices in Bracknell.

Location: Bracknell, Berkshire (office-based, 3 days/week in the office)

Key responsibilities

• Maintaining ownership of incidents from the initial customer report to resolution.
• Prioritising and categorising faults promptly, escalating to other teams in the business where necessary.
• Delivering software or infrastructure updates.
• Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.
• Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers.
• Providing excellent customer service at all times.

About you

• Bachelors degree/equivalent in STEM or Computer Science related subject.
• Experience communicating technical information to a variety of technical and non-technical people.
• Highly technically able.
• Good experience of delivering customer service.
• Great spoken and written communication skills.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Staffing and Recruiting and Technology, Information and Media